Suddenly downgraded to free version.

[danning44]

Hi

I paid for the pro version of ASC4 then ASC5 became available and sure enough it allowed me to go Pro on the new update, but now it has relegated me to the free version again. I paid four weeks ago. Am I missing something?

I've just checked and I paid for a yearly license. Has anyone else had this problem?

[wozofoz]

Welcome

 

Welcome to the forum :smile:

 

First try a Refresh.

• Click on Manage License (bottom left)

• Click on Refresh

• If your Liscense Code appears in the box click on Activate Now

 

If the License Code does not appear in the box:

You would have already received an email from Avangate when you first purchased the IObit software. That email contained your License code

If you can't find the email then you can get a copy of the License Code sent to the same email address by going to IObit - Retrieve License

 

The best method is to Copy the license code from the email and Paste it into the software box rather than typing it in.

 

If that doesn't work I suggest you try a Clean Uninstall & Install

See This Post for details.

Screenshots are in This Post

 

If the license says invalid you should contact IObit Online Support

Describe your situation and include as much information as possible.

[danning44]

thanks Wozofoz - when I wrote this I decided to email Cecily and she sent me a new code - thanks for the suggestions though, I should've thought of that - cheers