ACS 5.1 crashes when checking license code

[Viles]

I've been trying to put ACS on my new laptop, and every time I click to upgrade it crashes when checking online to see if the code is valid. I've tried uninstalling and reinstalling and no success. Any clue as to why and how to fix this?

[Melvin_Deal]

Hi Viles... welcome back to the Iobit forums!

 

Please describe crashes when installing the ASC license code on your new laptop. You are trying to upgrade the free to pro and then...?

 

Please also update the computer details in your profile as you have another PC.

 

If you are trying to use your old license code on your new laptop... this will not work. You will have to send a Private Message (PM) to Cicely and explain your situation in detail for that remedy! Just because you have a new machine doesn't mean your license code will work (it will only work on the machine that it was purchased for). If you purchased PRO for a machine and then got another machine it certainly won't work as you purchased a license for only one machine.

 

 

Sincerely,

-Mel

Live long and prosper

[Viles]

When I hit activate now, it gets as far as checking online, then windows error that pops up when a program stops responding opens saying "helps you register license has stopped working"

[Melvin_Deal]

When I hit activate now, it gets as far as checking online, then windows error that pops up when a program stops responding opens saying "helps you register license has stopped working"

 

This is either timed out from no response...or faulty installation of ASC.

 

Hi Viles... you have a nice machine! It is very helpful that you post the details... it saves time.

 

P.S. I'm glad that you have PM'd Cicely... you found the solution by searching!