Hi! SystemCare Report

[Alejandro Tersse]

I dont know if this is the correct section, i dont understand the forum xD

Here is the problem, my fathers computer work slowy (really slowy) he doesnt know much about computers, so everytime i check his computer he have a virus/trojan or something there xD

This time the computer is aparently clean, and i make a scan and repair with Systemcare, its still slowy this is the report, thanks!

 

Advanced SystemCare Reporte Diagnóstico v1.0

Fecha: 2012/05/23 12:20:56

 

 

 

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01 - Sistema Operativo

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0101 - Sistema Operativo : Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120411-1615)

0102 - Lenguaje : Spanish (Regional Setting: Spanish)

0103 - BIOS : Default System BIOS

0104 - Procesador : AMD Athlon 64 X2 Dual Core Processor 5200+, MMX, 3DNow (2 CPUs), ~2.6GHz

0105 - Memoria : 2048MB RAM

0107 - Archivo de Página : 667MB used, 3273MB available

0108 - Dir Windows : C:\WINDOWS

0109 - Versión DirectX : DirectX 9.0c (4.09.0000.0904)

0110 - Parámetros de configuración DX: Not found

0114 - Versión DxDiag : 5.03.2600.5512

 

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02 - Procesador

----------------------------------

 

0201 - Título : AMD Athlon 64 X2 Dual Core Processor 5200+ x2 ~2612MHz

0202 - Actual Velocidad Reloj : 2612MHz

0203 - L1-Cache : 256,00 KB

0204 - L2-Cache : 1,00 MB

 

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03 - Adaptador de Video

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0301 - Nombre Tarjeta : NVIDIA GeForce 8500 GT

0302 - Fabricante : NVIDIA

0303 - Tipo Chip : GeForce 8500 GT

0304 - Tipo DAC : Integrated RAMDAC

0305 - Clave Dispositivo : Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_18061019&REV_A1

0306 - Memoria Visualización : 512.0 MB

0307 - AdapterRAM : 512,00 MB

0308 - Modo Actual : 1024 x 768 (32 bit) (60Hz)

0309 - Nombre Monitor : Monitor predeterminado

0310 - Nombre Dispositivo : nv4_disp.dll

0311 - Versión Dispositivo : 6.14.0012.9610

0312 - Lenguaje Dispositivo : English

0313 - Versión DDI : 9 (or higher)

0315 - Beta Dispositivo : False

0316 - Depurador Dispositivo : False

0317 - Fecha Dispositivo : 2/29/2012 20:58:00

0318 - Tamaño Dispositivo : 4309760

0319 - VDD : no disponible

0320 - Mini VDD : nv4_mini.sys

0321 - Fecha Mini VDD : 2/29/2012 20:58:00

0322 - Tamaño Mini VDD : 13417632

0323 - Identificador Dispositivo: {D7B71E3E-4761-11CF-2356-0A3800C2CB35}

0324 - ID Vendedor : 0x10DE

0325 - ID Dispositivo : 0x0421

0326 - ID SubSys : 0x18061019

0327 - ID Revisión : 0x00A1

0330 - Video Accel : ModeMPEG2_C ModeMPEG2_D

0331 - Desentrelazar Caps : {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

0334 - Estado DDraw : Enabled

0335 - Estado D3D : Enabled

0336 - Estado AGP : Enabled

0337 - Notas : No problems found.

To test DirectDraw functionality, click the "Test DirectDraw" button above.

To test Direct3D functionality, click the "Test Direct3D" button above.

 

0338 - OpenGL : 5.1.2600.5512 (xpsp.080413-0845)

 

----------------------------------

04 - Memoria

----------------------------------

 

0401 - Memoria Total : 2,00 GB

0402 - Memoria Libre : 1,30 GB

0403 - Total Paginado : 3,85 GB

0404 - Paginado Libre : 3,19 GB

 

0405 - Etiqueta en Blanco : BANK0

0406 - Velocidad : 333 MHz

0407 - Ancho Total : 64 Bits

0408 - Capacidad : 1,00 GB

 

0405 - Etiqueta en Blanco : BANK2

0406 - Velocidad : 333 MHz

0407 - Ancho Total : 64 Bits

0408 - Capacidad : 1,00 GB

 

----------------------------------

05 - Red

----------------------------------

 

0501 - Descripción : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC - Minipuerto del administrador de paquetes

 

----------------------------------

06 - Placa Madre

----------------------------------

 

0601 - Modelo : MS-7369

0602 - Fabricante : MSI

 

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07 - Dispositivo Sonido

----------------------------------

 

0701 - Descripción : Realtek HD Audio output

0702 - Reproducción Sonido Predeterminado: True

0703 - Reproducción Voz por Omisión: True

0704 - ID Hardware : HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627369&REV_1000

0705 - ID Fabricante : 1

0706 - ID Producto : 100

0707 - Tipo : WDM

0708 - Nombre Dispositivo : RtkHDAud.sys

0709 - Versión Dispositivo : 5.10.0000.6473

0710 - Atributos Dispositivos : Final Final

0711 - Fecha y Tamaño : 10/4/2011 03:18:06

0713 - Provedor Dispositivos : Realtek Semiconductor Corp.

0714 - Min/Max Frecuencia Muestreo: 4642746, 4642746

0715 - Estática/Strm HW Mix Bufs: 4642746, 4642746

0716 - Estática/Strm HW 3D Bufs : 4642746, 4642746

0717 - Memoria HW : 4642754

0718 - Gestión de Voz : False

0719 - EAX 2.0 Oir/Src : True, True

0720 - I3DL2 Oir/Src : True, True

0721 - Notas : To test DirectSound functionality, click the "Test DirectSound" button above.

No problems found.

 

0701 - Descripción : Sound Blaster Audigy

0702 - Reproducción Sonido Predeterminado: False

0703 - Reproducción Voz por Omisión: False

0704 - ID Hardware : PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00

0705 - ID Fabricante : 1

0706 - ID Producto : 100

0707 - Tipo : WDM

0708 - Nombre Dispositivo : P17.sys

0709 - Versión Dispositivo : 5.12.0001.0512

0710 - Atributos Dispositivos : Final Final

0711 - Fecha y Tamaño : 7/6/2005 21:14:30

0713 - Provedor Dispositivos : CREATIVE

0714 - Min/Max Frecuencia Muestreo: 4642746, 4642746

0715 - Estática/Strm HW Mix Bufs: 4642746, 4642746

0716 - Estática/Strm HW 3D Bufs : 4642746, 4642746

0717 - Memoria HW : 4642754

0718 - Gestión de Voz : True

0719 - EAX 2.0 Oir/Src : True, True

0720 - I3DL2 Oir/Src : False, False

0721 - Notas : To test DirectSound functionality, click the "Test DirectSound" button above.

No problems found.

 

 

----------------------------------

08 - Disco Duro

----------------------------------

 

0801 - Modelo : WDC WD3200AAJS-22RYA0(Western Digital)

0802 - Tipo de Medio : Fixed hard disk media

0803 - Tamaño : 298,09 GB

0804 - Tipo de Interfaz : Serial ATA

 

0807 - Título : C:\

0808 - Capacidad : 298,08 GB

0809 - Espacio Libre : 70,02 GB

0810 - Tipo Dispositivo : 3-Reparado

0811 - Sistema de Archivo : NTFS

 

----------------------------------

09 - Proceso

----------------------------------

 

0901 - 000 Idle 0 0

0901 - 004 System 0 0 normal

0901 - 580 smss.exe 0 0 normal C:\WINDOWS\system32

0901 - 630 csrss.exe 61 57 normal C:\WINDOWS\system32

0901 - 6a8 winlogon.exe 46 14 high C:\WINDOWS\system32

0901 - 710 services.exe 4 2 normal C:\WINDOWS\system32

0901 - 71c lsass.exe 6 3 normal C:\WINDOWS\system32

0901 - 7fc svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 154 svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 1d0 svchost.exe 11 43 normal C:\WINDOWS\System32

0901 - 1fc svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 240 svchost.exe 4 1 normal C:\WINDOWS\system32

0901 - 3cc afwServ.exe 4 3 normal C:\Archivos de programa\Alwil Software\Avast5

0901 - 4b4 AvastSvc.exe 4 9 normal C:\Archivos de programa\Alwil Software\Avast5

0901 - 5b8 spoolsv.exe 4 7 normal C:\WINDOWS\system32

0901 - 628 Explorer.EXE 360 167 normal C:\WINDOWS

0901 - 314 avastUI.exe 381 54 normal C:\Archivos de programa\Alwil Software\Avast5

0901 - 39c RTHDCPL.EXE 797 167 normal C:\WINDOWS

0901 - 308 ctfmon.exe 47 21 normal C:\WINDOWS\system32

0901 - 5d4 nvsvc32.exe 16 5 normal C:\WINDOWS\system32

0901 - 5dc GoogleUpdate.exe 4 3 below normal C:\Archivos de programa\Google\Update

0901 - 6b8 PnkBstrA.exe 4 1 normal C:\WINDOWS\system32

0901 - 17c PsiService_2.exe 4 1 normal c:\Archivos de programa\Archivos comunes\Protexis\License Service

0901 - 7cc svchost.exe 4 2 normal C:\WINDOWS\system32

0901 - 23c TuneUpUtilitiesService32.exe 5 11 normal C:\Archivos de programa\TuneUp Utilities 2012

0901 - 8b0 HP1006MC.EXE 8 4 normal C:\WINDOWS\System32\spool\DRIVERS\W32X86\3

0901 - eb8 TuneUpUtilitiesApp32.exe 346 141 normal C:\Archivos de programa\TuneUp Utilities 2012

0901 - 9f0 alg.exe 4 2 normal C:\WINDOWS\System32

0901 - 42c ASCService.exe 34 25 normal C:\Archivos de programa\IObit\Advanced SystemCare 5

0901 - bec ASC.exe 2217 359 normal C:\Archivos de programa\IObit\Advanced SystemCare 5

0901 - 778 ASCTray.exe 101 44 normal C:\Archivos de programa\IObit\Advanced SystemCare 5

0901 - 198 wuauclt.exe 4 4 normal C:\WINDOWS\system32

0901 - 28c NOTEPAD.EXE 32 21 normal C:\WINDOWS\system32

0901 - b80 ToolBox.exe 470 114 normal C:\Archivos de programa\IObit\Advanced SystemCare 5

0901 - a20 wmiprvse.exe 7 8 normal C:\WINDOWS\system32\wbem

0901 - c3c Sus10_SysExplorer.exe 109 48 normal C:\Archivos de programa\IObit\Advanced SystemCare 5

 

 

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10 - Servicio

----------------------------------

 

1001 - Servicio de ayuda de IPv6 - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Servicio de puerta de enlace de capa de aplicación - [C:\WINDOWS\System32\alg.exe]

1001 - Audio de Windows - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - avast! Antivirus - ["C:\Archivos de programa\Alwil Software\Avast5\AvastSvc.exe"]

1001 - avast! Firewall - ["C:\Archivos de programa\Alwil Software\Avast5\afwServ.exe"]

1001 - Servicio de transferencia inteligente en segundo plano - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Examinador de equipos - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - CryptSvc - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Iniciador de procesos de servidor DCOM - [C:\WINDOWS\system32\svchost -k DcomLaunch]

1001 - Cliente DHCP - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Cliente DNS - [C:\WINDOWS\system32\svchost.exe -k NetworkService]

1001 - Registro de sucesos - [C:\WINDOWS\system32\services.exe]

1001 - Sistema de sucesos COM+ - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Compatibilidad de cambio rápido de usuario - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Servidor - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Estación de trabajo - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Conexiones de red - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - NLA (Network Location Awareness) - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - NVIDIA Driver Helper Service - [C:\WINDOWS\system32\nvsvc32.exe]

1001 - Agente SAP - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Plug and Play - [C:\WINDOWS\system32\services.exe]

1001 - PnkBstrA - [C:\WINDOWS\system32\PnkBstrA.exe]

1001 - Almacenamiento protegido - [C:\WINDOWS\system32\lsass.exe]

1001 - Protexis Licensing V2 - ["c:\Archivos de programa\Archivos comunes\Protexis\License Service\PsiService_2.exe"]

1001 - Administrador de conexión de acceso remoto - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Llamada a procedimiento remoto (RPC) - [C:\WINDOWS\system32\svchost -k rpcss]

1001 - Administrador de cuentas de seguridad - [C:\WINDOWS\system32\lsass.exe]

1001 - Programador de tareas - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Secondary Logon - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Notificación de sucesos del sistema - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Firewall de Windows/Conexión compartida a Internet (ICS) - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Cola de impresión - [C:\WINDOWS\system32\spoolsv.exe]

1001 - Servicio de restauración de sistema - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Adquisición de imágenes de Windows (WIA) - [C:\WINDOWS\system32\svchost.exe -k imgsvc]

1001 - Telefonía - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Servicios de Terminal Server - [C:\WINDOWS\System32\svchost -k DComLaunch]

1001 - Temas - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - TuneUp Utilities Service - ["C:\Archivos de programa\TuneUp Utilities 2012\TuneUpUtilitiesService32.exe"]

1001 - Instrumental de administración de Windows - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Centro de seguridad - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Actualizaciones automáticas - [C:\WINDOWS\system32\svchost.exe -k netsvcs]

1001 - Windows Driver Foundation - User-mode Driver Framework - [C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup]

1001 - Configuración inalámbrica rápida - [C:\WINDOWS\System32\svchost.exe -k netsvcs]

1001 - Advanced SystemCare Service 5 - [C:\Archivos de programa\IObit\Advanced SystemCare 5\ASCService.exe]

 

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12 - Historial Eventos

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1201 - Tiempo : 23/05/2012 15:55:25

1202 - Fuente : Service Control Manager

1203 - Descripción : El controlador de inicialización siguiente no se cargó correctamente: Lbd

 

1201 - Tiempo : 23/05/2012 15:55:21

1202 - Fuente : Service Control Manager

1203 - Descripción : El servicio Controlador de puerto paralelo no pudo iniciarse debido al siguiente error: No se puede iniciar el servicio, porque está deshabilitado o porque no tiene dispositivos habilitados asociados a él.

 

1201 - Tiempo : 22/05/2012 5:01:20

1202 - Fuente : Service Control Manager

1203 - Descripción : El controlador de inicialización siguiente no se cargó correctamente: Lbd

 

1201 - Tiempo : 22/05/2012 5:01:13

1202 - Fuente : Service Control Manager

1203 - Descripción : El servicio Controlador de puerto paralelo no pudo iniciarse debido al siguiente error: No se puede iniciar el servicio, porque está deshabilitado o porque no tiene dispositivos habilitados asociados a él.

 

1201 - Tiempo : 21/05/2012 20:55:37

1202 - Fuente : atapi

1203 - Descripción : El dispositivo, \Device\Ide\IdePort2, no respondió en el tiempo de espera permitido.

 

1201 - Tiempo : 21/05/2012 20:55:26

1202 - Fuente : Service Control Manager

1203 - Descripción : El controlador de inicialización siguiente no se cargó correctamente: Lbd

 

1201 - Tiempo : 21/05/2012 20:55:23

1202 - Fuente : atapi

1203 - Descripción : El dispositivo, \Device\Ide\IdePort2, no respondió en el tiempo de espera permitido.

 

1201 - Tiempo : 21/05/2012 20:55:07

1202 - Fuente : Service Control Manager

1203 - Descripción : El servicio Controlador de puerto paralelo no pudo iniciarse debido al siguiente error: No se puede iniciar el servicio, porque está deshabilitado o porque no tiene dispositivos habilitados asociados a él.

 

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Fin de Archivo - 18337 Bytes

[enoskype]

Hi Alejandro Tersse, welcome to IObit Forum! :-D

 

Since you were seeing virus/trojan or something before, I would open a thread in Spyware-Malware Removal Help! section following the procedure there and wait for a Malware Fighter to respond.

 

Cheers.

[solbjerg]

Hi Alejandro

From what I see in your report I would try checking your services by writing services.msc in Run. Information and recommandations can be found on the BlackViper site. Please read it carefully.

Also I would check dxdiag also written in Run and see if any tests give errors.

Cheers

solbjerg

[joelc]

Similar Problem on a Win 7 platform

 

Hi,

 

I came to this forum today as a result of a similar problem with ASC5 free.

I use multiple virus scanners however and the free microsoft scanner mscert from thier win 7 help web site.

 

Here is my story and I am now at a loss on what to do. I suspect an unidentifed spyware or trojan is on my system but I am not convinced yet. This week I turned on my laptop and it downloaded MSE update KB2310138 which failed. The system became very very slow.

 

MSE started not working. I run scans weekly and had no positives identifed using either Iobit Malware nor MSE. I deleted both and restored my system to a point two weeks before

KB2310138 where I had a good point made after three separate scans for viruses, malware and trojans with no positives.

 

Anyway, I deleted MSE and reinstalled MSE and updated through KB2310138 and did a full scan with no threats found. I then unistalled MSE and used Iobit Malware updated through

May 25 definitions and ran a scan again with no positives found from a full scan.

 

My CPU and RAM took off over 75% and more being used. I got to MSCONFIG

and disabled everything both services and processes and booted in safe mode

ran scans again both with no detections.

 

So, I finally got the CPU and Ram under control by one way. Deleting all of ASC 5 Free

with its components and tailoring back all the win services, now my system runs well but

I truly have no idea what part of it may still be contaminated with something.

 

I visited PCPitstop and did a system scan for issues, it identified a unusually busy cpu and

recommended page file changes and a scan for malware. I did both manually, changed the amount of the paging file, because I have plenty of empty disk space to use and used another scan for malware which still detected nothing. The change in the page file size got my cpu and RAM under control so I could work email and browsers and printing but a number of my processes and services are remained turned off. I am afraid if I go back to a normal boot sequence it will run out of control again so I am using a selective boot and only MSE and CC cleaner at this time.

 

I loved ASC free have used it for years and never thought it would have anything that would

impact so quickly and severely. I truly think a bad windows software update or bad ASC update somewhere exists. I have run cpu diagnostics and memory diagnostics and win fix it software to detect issues, and of course nothing exists. I am at a loss on what to do as I still think I have the original issue only temporarily delayed its start. I am considering a total windows recovery back to day 1 but I think as soon as windows updates takes over my system will be trashed again.

 

I am running Win7 Home Edition SP1 on a Toshiba Satellite A505 Laptop with 4GB Ram and Intel Core i3 processor. I have heavily considered using AVG free or Avast free to see if anything else is detected. But I am at a loss on what to do, other than begin paying for a technician to run it to the ground, and I would rather just buy a new laptop if needed.

Ideas? Anybody?

[enoskype]

Hi Jaffo, nice to see you back in the Forum again! :grin:

 

Since you are suspicious about virus/trojan or something, you can open a thread in Spyware-Malware Removal Help! section following the procedure there and wait for a Malware Fighter to respond.

 

On the other hand, you can use Process Explorer from Sysinternals (MS) to analyze the high CPU usage and use KrView (It works for Win7 too) to check if System CPU is high and a driver is causing it.

Please also read The Case of the System Process CPU Spikes from Mark Russinovich from Sysinternals if System CPU is high.

 

Cheers.

[joelc]

Thanks

 

I have used your advice although I also read the article you suggested as well, both very good suggestions. I am working with the process explorer right now. I have run several different kinds of antivirus/malware software without detections so it must be a wayward driver or system process but I am not sure how to read the process explorer results window so I am going to have to take some time with it to figure out what it is telling me.

 

The recommended article was a great read, I wish I had seen it sooner. My CPU usage and

RAM useage are now at manageable levels so I can play with diagnostics now to see what it may be. I have to say everything began to go back to normal without ASC 5 and Iobit Malware on the system anymore. I do not know if it was the turbo boost and smart ram

and perf monitor part of the app or not. I have seen somewhat similar posts in the past about some difficulties with those.

 

Again, many thanks for offering an option.