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Computer just shut down Help!


Jessy

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Hi, Jessy here. Never been here before but I need help. Two days ago my laptop was running perfectly, now nothing is working. I had to get here on Safe Mode and am not a computer geek. I am enclosing the Diagnostic report. I have no idea what it means. Could someone look at it and tell me what has happened to my Dell Studio? Thank you so much.:?::-?

 

 

 

Advanced SystemCare Diagnose Report v1.0

Date: 2012/06/15 00:53:14

 

----------------------------------

01 - Operating System

----------------------------------

 

0101 - Operating System : Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120402-0336)

0102 - Language : English (Regional Setting: English)

0103 - BIOS : Ver 1.00 BIOS A06 PARTTBL"

0104 - Processor : Intel® Core2 Duo CPU T6400 @ 2.00GHz (2 CPUs), ~2.0GHz

0105 - Memory : 4054MB RAM

0107 - Page File : 1342MB used, 6942MB available

0108 - Windows Dir : C:\Windows

0109 - DirectX Version : DirectX 11

0110 - DX Setup Parameters : Not found

0114 - DxDiag Version : 7.00.6002.18107

 

----------------------------------

02 - Processor

----------------------------------

 

0201 - Caption : Intel® Core2 Duo CPU T6400 @ 2.00GHz x2 ~1995MHz

0202 - Current Clock Speed : 1995MHz

0203 - L1 Cache : 64.00 KB

0204 - L2 Cache : 2.00 MB

 

----------------------------------

03 - Video Adapter

----------------------------------

 

0305 - Device Key : Enum\

0306 - Display Memory : n/a

0307 - AdapterRAM : 0

0308 - Current Mode : 800 x 600 (32 bit) (1Hz)

0313 - DDI Version : unknown

0315 - Driver Beta : False

0316 - Driver Debug : False

0318 - Driver Size : 0

0322 - Mini VDD Size : 0

0323 - Device Identifier : {D7B70EE0-4340-11CF-E025-7137AFC2CB35}

0324 - Vendor ID : 0x0000

0325 - Device ID : 0x0000

0326 - SubSys ID : 0x00000000

0327 - Revision ID : 0x0000

0334 - DDraw Status : Not Available

0335 - D3D Status : Not Available

0336 - AGP Status : Not Available

0337 - Notes : No problems found.

 

0338 - OpenGL : 6.0.6000.16386 (vista_rtm.061101-2205)

 

----------------------------------

04 - Memory

----------------------------------

 

0401 - Total Memory : 3.96 GB

0402 - Free Memory : 2.68 GB

0403 - Total Pagefile : 8.09 GB

0404 - Free Pagefile : 6.77 GB

 

0405 - Bank Label : N/A

0406 - Speed : 800 MHz

0407 - Total Width : 64 Bits

0408 - Capacity : 2.00 GB

 

0405 - Bank Label : N/A

0406 - Speed : 800 MHz

0407 - Total Width : 64 Bits

0408 - Capacity : 2.00 GB

 

----------------------------------

05 - Network

----------------------------------

 

0501 - Description : Intel® WiFi Link 5100 AGN

0502 - Driver Date : 1-19-2011

0503 - Driver Version : 13.5.0.6

 

----------------------------------

06 - Motherboard

----------------------------------

 

0601 - Model : 0D176M

0602 - Manufacturer : Dell Inc.

 

----------------------------------

07 - Sound Device

----------------------------------

 

0701 - Description : Speakers / Headphones (IDT High Definition Audio CODEC)

0702 - Default Sound Playback : True

0703 - Default Voice Playback : False

0707 - Type : WDM

0708 - Driver Name : {0.0.0.00000000}.{1d89ae76-76e4-41ea-aa31-eb8ad6d32239}

0714 - Min/Max Sample Rate : 4642746, 4642746

0715 - Static/Strm HW Mix Bufs : 4642746, 4642746

0716 - Static/Strm HW 3D Bufs : 4642746, 4642746

0717 - HW Memory : 4642754

0718 - Voice Management : False

0719 - EAX 2.0 Listen/Src : False, False

0720 - I3DL2 Listen/Src : False, False

0721 - Notes : This computer cannot play audio because the Windows Audio service is not enabled. Use the Sounds and Devices Properties control panel to enable audio.

 

 

----------------------------------

08 - Hard Disk

----------------------------------

 

0801 - Model : WDC WD3200BEVT-75ZCT2(Western Digital)

0802 - Media Type : Fixed hard disk media

0803 - Size : 298.09 GB

0804 - Interface Type : Serial ATA

0805 - Driver Date : 6-21-2006

0806 - Driver Version : 6.0.6002.18005

 

0807 - Caption : C:\

0808 - Capacity : 283.40 GB

0809 - Free Space : 138.94 GB

0810 - Drive Type : 3-Fixed

0811 - File System : NTFS

 

0807 - Caption : D:\

0808 - Capacity : 14.65 GB

0809 - Free Space : 4.84 GB

0810 - Drive Type : 3-Fixed

0811 - File System : NTFS

 

----------------------------------

09 - Process

----------------------------------

 

0901 - 000 Idle 0 0 0

0901 - 004 System 0 0 0

0901 - 1d8 smss.exe 0 0 0 normal

0901 - 254 csrss.exe 0 0 0 normal

0901 - 278 wininit.exe 0 0 0 high

0901 - 284 csrss.exe 1 172 83 normal

0901 - 2ac winlogon.exe 1 24 0 high

0901 - 2cc services.exe 0 0 0 normal

0901 - 2d8 lsass.exe 0 0 0 normal

0901 - 2e0 lsm.exe 0 0 0 normal

0901 - 378 svchost.exe 0 0 0 normal

0901 - 3b0 svchost.exe 0 0 0 normal

0901 - 164 svchost.exe 0 0 0 normal

0901 - 18c svchost.exe 0 0 0 normal

0901 - 330 svchost.exe 0 0 0 normal

0901 - 144 svchost.exe 0 0 0 normal

0901 - 464 vsmon.exe 0 0 0 normal C:\Program Files (x86)\CheckPoint\ZoneAlarm

0901 - 4bc explorer.exe 1 336 201 normal

0901 - 4dc svchost.exe 0 0 0 normal

0901 - 5a8 svchost.exe 0 0 0 normal

0901 - 644 svchost.exe 0 0 0 normal

0901 - 360 wmpnscfg.exe 1 14 11 normal

0901 - 56c SBAMSvc.exe 0 0 0 normal C:\Program Files (x86)\Ad-Aware Antivirus

0901 - ae4 ASC.exe 1 1928 287 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - b00 ASCTray.exe 1 62 34 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - bc0 ToolBox.exe 1 414 105 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - 604 Suo10_SmartRAM.exe 1 212 85 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - 430 Sus10_SysExplorer.exe 1 92 44 normal C:\Program Files (x86)\IObit\Advanced SystemCare 5

0901 - 9d0 WmiPrvSE.exe 0 0 0 normal

0901 - 5fc dllhost.exe 1 4 5 normal

 

 

----------------------------------

10 - Service

----------------------------------

 

1001 - Application Information - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - Base Filtering Engine - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]

1001 - Cryptographic Services - [C:\Windows\system32\svchost.exe -k NetworkService]

1001 - DHCP Client - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]

1001 - DNS Client - [C:\Windows\system32\svchost.exe -k NetworkService]

1001 - Extensible Authentication Protocol - [C:\Windows\System32\svchost.exe -k netsvcs]

1001 - Windows Event Log - [C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted]

1001 - IKE and AuthIP IPsec Keying Modules - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - CNG Key Isolation - [C:\Windows\system32\lsass.exe]

1001 - Workstation - [C:\Windows\System32\svchost.exe -k LocalService]

1001 - TCP/IP NetBIOS Helper - [C:\Windows\system32\svchost.exe -k LocalServiceNetworkRestricted]

1001 - Windows Firewall - [C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork]

1001 - Network Connections - [C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted]

1001 - Network List Service - [C:\Windows\System32\svchost.exe -k LocalService]

1001 - Network Location Awareness - [C:\Windows\System32\svchost.exe -k NetworkService]

1001 - Network Store Interface Service - [C:\Windows\system32\svchost.exe -k LocalService]

1001 - Plug and Play - [C:\Windows\system32\svchost.exe -k DcomLaunch]

1001 - IPsec Policy Agent - [C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted]

1001 - User Profile Service - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - Ad-Aware - ["C:\Program Files (x86)\Ad-Aware Antivirus\SBAMSvc.exe"]

1001 - TrueVector Internet Monitor - [C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe -service]

1001 - Windows Management Instrumentation - [C:\Windows\system32\svchost.exe -k netsvcs]

1001 - WLAN AutoConfig - [C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted]

 

----------------------------------

11 - Windows Express

----------------------------------

 

1101 - System Score : 3.8

1102 - Memory Score : 5.1

1103 - CPU Score : 4.9

1104 - Graphics Score : 4.1

1105 - Gaming Score : 3.8

1106 - Disk Score : 5.4

 

----------------------------------

12 - Event Log

----------------------------------

 

1201 - Time : 6/15/2012 1:02:36 PM

1202 - Source : EventSystem

1203 - Description : The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

 

1201 - Time : 6/15/2012 12:55:53 PM

1202 - Source : WcesComm

1203 - Description : Failed to start the Windows Mobile legacy device connectivity service due to Rapimgr(0x80004002) failure (see data for failure code).

 

1201 - Time : 6/15/2012 12:52:12 PM

1202 - Source : Application Error

1203 - Description : Faulting application SBAMSvc.exe, version 5.0.5116.0, time stamp 0x4eef7ad0, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e39f, exception code 0xc0000374, fault offset 0x000abc4f, process id 0x14a8, application start time 0x01cd4ab2925ef7c1.

 

1201 - Time : 6/15/2012 12:36:32 PM

1202 - Source : Application Error

1203 - Description : Faulting application SBAMSvc.exe, version 5.0.5116.0, time stamp 0x4eef7ad0, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e39f, exception code 0xc0000374, fault offset 0x000abc4f, process id 0x11ac, application start time 0x01cd4aabb72ad707.

 

1201 - Time : 6/15/2012 12:05:15 PM

1202 - Source : WcesComm

1203 - Description : Failed to start the Windows Mobile legacy device connectivity service due to Rapimgr(0x80004002) failure (see data for failure code).

 

1201 - Time : 6/14/2012 4:34:04 PM

1202 - Source : WcesComm

1203 - Description : Failed to start the Windows Mobile legacy device connectivity service due to Rapimgr(0x80004002) failure (see data for failure code).

 

1201 - Time : 6/14/2012 9:07:41 AM

1202 - Source : WcesComm

1203 - Description : Failed to start the Windows Mobile legacy device connectivity service due to Rapimgr(0x80004002) failure (see data for failure code).

 

1201 - Time : 6/14/2012 9:05:40 AM

1202 - Source : Windows Search Service

1203 - Description : The application cannot be initialized. Context: Windows Application Details: The content index metadata cannot be read. (0xc0041801)

 

1201 - Time : 6/14/2012 9:05:40 AM

1202 - Source : Windows Search Service

1203 - Description : The gatherer object cannot be initialized. Context: Windows Application, SystemIndex Catalog Details: The content index metadata cannot be read. (0xc0041801)

 

1201 - Time : 6/14/2012 9:05:40 AM

1202 - Source : Windows Search Service

1203 - Description : The plug-in in <Search.TripoliIndexer> cannot be initialized. Context: Windows Application, SystemIndex Catalog Details: Element not found. (0x80070490)

 

1201 - Time : 6/15/2012 1:21:12 PM

1202 - Source : DCOM

1203 - Description : DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

 

1201 - Time : 6/15/2012 1:07:44 PM

1202 - Source : DCOM

1203 - Description : DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}

 

1201 - Time : 6/15/2012 1:03:32 PM

1202 - Source : Service Control Manager

1203 - Description : The following boot-start or system-start driver(s) failed to load: aswSnx aswSP aswTdi Lbd spldr Wanarpv6

 

1201 - Time : 6/15/2012 1:03:32 PM

1202 - Source : Service Control Manager

1203 - Description : The Ad-Aware Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

 

1201 - Time : 6/15/2012 1:03:32 PM

1202 - Source : Service Control Manager

1203 - Description : A timeout was reached (30000 milliseconds) while waiting for the Ad-Aware Service service to connect.

 

1201 - Time : 6/15/2012 1:03:32 PM

1202 - Source : Service Control Manager

1203 - Description : The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

 

1201 - Time : 6/15/2012 1:02:41 PM

1202 - Source : DCOM

1203 - Description : DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

 

1201 - Time : 6/15/2012 1:02:41 PM

1202 - Source : DCOM

1203 - Description : DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

 

1201 - Time : 6/15/2012 1:02:39 PM

1202 - Source : DCOM

1203 - Description : DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

 

1201 - Time : 6/15/2012 1:02:36 PM

1202 - Source : DCOM

1203 - Description : DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

 

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End of file - 15516 Bytes

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Hi Jessy

It looks like you have run the program without configuring the settings or perhaps with Turbo Boost running.

You could try the Restore center and try to restore your latest scans.

You could also try to open services.msc (written in Run) and check if your services have all necessary services started. Recommandations can be found on the "Black Viper" site I recommend you to follow the Windows version of recommandation.

Perhaps a Windows System restore can also fix your issue if you choose a date prior to the experienced trouble, this is perhaps the easiest if it works.

Perhaps you can also when you starrt the computer by repeatedly hitting F8 during start up you can choose to start the computer by utilizing the start type: Use the latest working configuration.

 

Remember afterwards to not to Use Turbo Boost and to go through your settings and choose those you want.

Please run the program without automatic implemented and check the found "problems" in each section prior to fixing them, do that a couple of times before running it automatically.

Those "problems" that you wish to keep you right click on and choose ignore, they will then be placed in the Ignore list and not come up anymore.

Cheers

solbjerg

p.s. Please read "Usage of IObit Products" (link in my signature)

 

 

Hi, Jessy here. Never been here before but I need help. Two days ago my laptop was running perfectly, now nothing is working. I had to get here on Safe Mode and am not a computer geek. I am enclosing the Diagnostic report. I have no idea what it means. Could someone look at it and tell me what has happened to my Dell Studio? Thank you so much.
:?::-?
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