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Uninstaller 8.2 Pro update - no Toolbars & Plug-ins feature Buggy

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  • Uninstaller 8.2 Pro update - no Toolbars & Plug-ins feature Buggy

    Renewed license for Uninstaller 8.2 PRO, in order to update from V8.1.0.13 to V.8.0.014. After update the Toolbars & Plug-ins feature no longer lists the Chrome browser with 7 extensions, only MS IE and Edge and that no plug-ins found. This was not the case under V.8.1.0.13. I've loaded this on a laptop running Windows 10 V.1803, x64. I've checked that this copy is activated (upper left corner reads IObit Uninstaller 8.2 Pro), Chrome appears in the Programs list and in Win 10's Settings, Apps tab. Is this a Win 10 issue or bad download? Tried to report this to Tech Support twice without an answer. Anyone have a clue? At this point, I feel this is not the product I paid for.

    FYI - I have a different laptop, Windows 7 32-bit, which is running V.8.2.014 (separate license) and doesn't have the same issue and seems to running just fine.

  • #2
    Originally posted by sachonez54 View Post
    Renewed license for Uninstaller 8.2 PRO, in order to update from V8.1.0.13 to V.8.0.014. After update the Toolbars & Plug-ins feature no longer lists the Chrome browser with 7 extensions, only MS IE and Edge and that no plug-ins found. This was not the case under V.8.1.0.13. I've loaded this on a laptop running Windows 10 V.1803, x64. I've checked that this copy is activated (upper left corner reads IObit Uninstaller 8.2 Pro), Chrome appears in the Programs list and in Win 10's Settings, Apps tab. Is this a Win 10 issue or bad download? Tried to report this to Tech Support twice without an answer. Anyone have a clue? At this point, I feel this is not the product I paid for.

    FYI - I have a different laptop, Windows 7 32-bit, which is running V.8.2.014 (separate license) and doesn't have the same issue and seems to running just fine.
    Hi,

    Please send us a screenshot of the 7 extensions that IObit Uninstaller fails to list for you.

    Then Please follow the steps below to help us look into the issue:

    Download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile.exe
    Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'
    Wait for a while until you see a file IU__logs_xxxxxxxx.log generated on your desktop.(xxxxxxxx should be the actual date when this file is generated.)
    Send that file iu_logs_xxxxxxxx.log to us.

    Thanks,

    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

    Comment


    • #3
      Cicely,
      Thanks for the reply. The screenshot you requested is attached, along with the screenshot of the "Toolbars and Plug-ins" tab as appears after updating to Uninstaller PRO v8.2.014.

      I have downloaded the file from the link provided, and have sent the resulting .log file to IObit Support <tickets@iobit.com>. I tried sending through the forum but don't have the proper permissions to send .log files (I messed up, and couldn't figure out the correct way to do so.)

      Once again, thanks for your help.

      Click image for larger version

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      Click image for larger version

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      Comment


      • #4
        Originally posted by sachonez54 View Post
        Cicely,
        Thanks for the reply. The screenshot you requested is attached, along with the screenshot of the "Toolbars and Plug-ins" tab as appears after updating to Uninstaller PRO v8.2.014.

        I have downloaded the file from the link provided, and have sent the resulting .log file to IObit Support <tickets@iobit.com>. I tried sending through the forum but don't have the proper permissions to send .log files (I messed up, and couldn't figure out the correct way to do so.)

        Once again, thanks for your help.

        Click image for larger version

Name:	ScreenShot_20181226215137.png
Views:	1
Size:	229.5 KB
ID:	226666
        Click image for larger version

Name:	Uninstaller 8 Pro Toolbar error.PNG
Views:	1
Size:	381.2 KB
ID:	226667
        Hi,

        We have got your email and further follow up the issue you have reported by email.

        Thanks,

        IObit Support Team --
        If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

        Comment


        • #5
          Hi Cicely,

          Thanks for the note on receiving the email. Just got an email from Eva confirming the same thing. Once again thanks for your help.

          Have a Happy New Year!

          Comment


          • #6
            UPDATE Jan 25, 2019:

            After reviewing the information I provided to IObit Support, was informed Uninstaller was unable to get some information from the Registry, thus the problem. The problem should be fixed in a later version. Just received v8.3.0.11 PRO, auto installed and the problem still exists, so I'll continue waiting for future versions. Funny that the same product version with a different code purchased the day before the glitchy product seems to be working just fine.

            Comment


            • #7
              UPDATE: March 11, 2019

              Downloaded and installed latest Uninstaller v8.4.0.7 PRO and as promised all options are once again working as they should. "Toolbars & Plug-ins" is once again functional. Many thanks to all involved in working on this issue. Keep up the good work!

              Comment

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