Windows 8.1 lags with black screen after sign in

[duke69111]

Hi All,

 

I love start menu 8, it's really helpful.

 

However since installing start menu 8 version 1.4 my computer lags with a black screen after signing in for at least 10 minutes or more. 10 minutes is all I have allowed it before restarting the computer. The mouse spins with a black background and I have to do Control Alt Delete and then sign out and restart the computer to get it working again. It's doing this to me on two computers and both of them are windows 8 .1.

 

If I remove start menu 8 version 1.4 I don't have this problem. Is this a known problem? Is there possibly a fix in the works?

 

Thanks for your help everyone.

[Cicely]

Hi duke69111,

 

Sorry for the inconvenience.

 

Please follow the steps below to help us look into the issue:

 

1. Exit Start Menu 8 ( Right click the Start icon, and choose "Exit" on the right-click menu)

 

2. Open the installation directory of Start Menu 8 (Right click the desktop icon of Start Menu 8, and choose "Open file location" ). Find StartMenu_Index.exe there and rename it as StartMenu_Index_Old.exe

 

3. Run Start Menu 8 and test it to see whether the issue is solved or not.

 

Thank you for posting back.

[sebus]

Doing this makes Start button left click do nothing at all

[duke69111]

Hi duke69111,

 

Sorry for the inconvenience.

 

Please follow the steps below to help us look into the issue:

 

1. Exit Start Menu 8 ( Right click the Start icon, and choose "Exit" on the right-click menu)

 

2. Open the installation directory of Start Menu 8 (Right click the desktop icon of Start Menu 8, and choose "Open file location" ). Find StartMenu_Index.exe there and rename it as StartMenu_Index_Old.exe

 

3. Run Start Menu 8 and test it to see whether the issue is solved or not.

 

Thank you for posting back.

 

I apologize for not seeing this reply sooner. I have made the change on both of the computers and will see if it still does it over the next week or so.

 

Thanks for helping.

[duke69111]

Cicely,

 

So i made the change on Sunday and my computer still hangs after typing in the password. I just get the sold bluse screen with the mouse spinning.

 

Any other thoughts?

 

Thanks for looking into this.

[Cicely]

Hi duke69111,

 

Thanks for getting back to us.

 

Now our specialists are still working hard on the issue. Once there is demo, I will post it there.

 

Thanks for your understanding