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Privacy Locker - Problem !

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Hello Guys I just realised that when I updated my Galaxy S4 to KitKat 4.4.2 privacy locker isn't opening, please help !

I'm getting this error "Failed to load the privacy data. Please check if SD card is available."

The SD card is okey I have acces in the SD files but not in the hidden files.


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  • 2 weeks later...
Hi support team,


I also have this same issue.. Should I also send my privacy log? Please advice, thanks


Hi netstones,


Thanks for your feedback. Yeah, please send us the log to the address that I mentioned before to help us look into the issue.:grin:

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  • 1 year later...


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