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Version 7.4 changed settings affecting computer access across a LAN???


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Hello. I am an experienced ASC "Pro" user for several years/versions now, but I am new to this Forum. I already tried to post this request for help, but I may have put it in the wrong place--a place where it might go unnoticed. Please forgive me for trying to correct my mistake by posting it again...


Today, I upgraded my computers that use ASC ("PRO") to version 7.4. Afterwards I discovered that I could no longer access a Windows XP computer located on my LAN from Windows 8 or 8.1 computers on the same LAN. So far, nothing else appears adversely affected.


Our LAN is protected and has long been configured to allow blank password logons, whether from the console or across the LAN (on our side of the firewall, of course). It appears that ASC version 7.4 changes some Windows setting(s) that previously allowed Windows 8 and 8.1 computers to access Windows XP computers across a LAN. I cannot identify or undo the affected setting(s). All of the affected computers (both Windows 8/8.1 and XP) use ASC and are PRO installations. Other XP computers on the LAN that are NOT equipped with ASC (of any version) were not affected and are still accessible from the affected computers without regard to the OS.


Your soonest help/advice would be agreatly appreciated. Thank you!

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Hi NeillMR


To solve the issue, please open ASC, find and run Security Reinforce under Toolbox, then turn on Remote Assistance Service to see whether the issue continues.


If it does, please feel free to let us know.


Looking forward to hearing from you.

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