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beta 3


trekkieforlife

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I installed the beta 3 version from the 2.5 version earlier today to see how it would work with Windows XP Professional. The installation went fine and I went about my business. When I tried to shut down the computer it wouldn't do anything. I could go back, hit "start" and "shut down" and nothing would happen. I turned off the computer manually by depressing the power button and later on restarted it. When it came time to turn off the computer the same thing happened. This time I tried using system restore, not understanding what was going on. I got the popup from Malware 3 beta asking me if I would allow which I did for both times I attempted to use system restore. Each time the system restore window frozed up. The second time I decided to remove the beta version using the Iobit uninstaller. The beta was removed and when I turned off the computer it shut down properly. I turned it back on and reinstalled Malware 2.5 and ran it with the box checked to shut down the computer. It preformed this task. I turned the computer back on and haven't had any other problems.

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I installed the beta 3 version from the 2.5 version earlier today to see how it would work with Windows XP Professional. The installation went fine and I went about my business. When I tried to shut down the computer it wouldn't do anything. I could go back, hit "start" and "shut down" and nothing would happen. I turned off the computer manually by depressing the power button and later on restarted it. When it came time to turn off the computer the same thing happened. This time I tried using system restore, not understanding what was going on. I got the popup from Malware 3 beta asking me if I would allow which I did for both times I attempted to use system restore. Each time the system restore window frozed up. The second time I decided to remove the beta version using the Iobit uninstaller. The beta was removed and when I turned off the computer it shut down properly. I turned it back on and reinstalled Malware 2.5 and ran it with the box checked to shut down the computer. It preformed this task. I turned the computer back on and haven't had any other problems.

 

 

Hi Sertorius,

 

Sorry for the trouble you encountered.

 

Normally, IMF 3 will not cause such trouble. This is the first time we heard the feedback. Please help us investigate it with the steps below:

 

1. What did you do with IMF 3 beta before the trouble came up?

2. Regarding "Malware 3 beta asking me if I would allow which I did for both times I attempted to use system restore", please give us the exact information of the message you got from IMF 3 beta.

3. Please download the tool from http://testdemo.iobit.com/InfoHelperV8.exe

 

Then double click to run this tool and click “Save report to Desktop”. Then you will get zipped file IObit_Debug_Info on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Thanks in advance.

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I am subscriber to IObit software for last five years and appreciate this valuable tool providing security and smooth operation of my computer.

 

Regarding IObit Malware 3 Beta I have following question and suggestion to add to complete and secure service of your software.

 

 

1) I am worried about files that are growing in Windows … AppData\Local\Temp\~etc. such as in message enclosed.

 

Cannot access file or folder: C:\Users\Branson\AppData\Local\Temp\~DF26F1FE50626178D5.TMP

 

Does any of your software clean History and Thumbs files ? I have programs which are finding these files even after scan and repairs provided by your software. Can you add these to your cleaning procedure ?

 

I will appreciate your kind reply.

 

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I am subscriber to IObit software for last five years and appreciate this valuable tool providing security and smooth operation of my computer.

 

Regarding IObit Malware 3 Beta I have following question and suggestion to add to complete and secure service of your software.

 

 

1) I am worried about files that are growing in Windows … AppData\Local\Temp\~etc. such as in message enclosed.

 

Cannot access file or folder: C:\Users\Branson\AppData\Local\Temp\~DF26F1FE50626178D5.TMP

 

Does any of your software clean History and Thumbs files ? I have programs which are finding these files even after scan and repairs provided by your software. Can you add these to your cleaning procedure ?

 

I will appreciate your kind reply.

 

Hi barry,

 

With regards to your concern, we advise you use Advanced SystemCare to clean the history and junk files for you. Advanced SystemCare is a system optimization program. Click here to learn more and download it.

 

Cheers.

 

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