advanced system care reported as containing a virus

[aurikus]

Today i tried to download "Advanced System Care 8.3.0" from http://winfuture.de/downloadvorschalt,3243.html

 

After the file is being downloaded, it is automatically being checked by Symantec Antivirus. During this check the executeable is deleted, because of the file containing a virus.

 

Could you please shed a light on this ?

 

Thanks in advance for your help.

[Cicely]

Hi aurikus,

 

This is false positive from Norton recently. We are contacting Norton to remove the false positive.

 

We'd like to mentioned and ensure that all IObit products are completely safe without any malicious content.

 

Your understanding and support will be highly appreciated.:-)

[aurikus]

Thanks in advance for your help.

 

And please do the same for "Driver Booster".

[Cicely]

Hi aurikus,

 

Yes,Norton has responded that they will remove the false positive in next set of virus definitions.

 

Cheers.:-)

 

[grudertyne]

Seen that before too. I think it's because it's coming from a de domain. Is there a way to add this in ACS exception list for the meantime?

[Cicely]

Hi grudertyne,

 

Guidance for adding to whitelist of Norton:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN_EndUserProfile_en_us

 

Good day!