Blue Screen of Death

[DBradley]

Hi,

 

Recently after trying to run any scan with ASC 8 I consistently get a BSOD, usually the text is Critical_Process_Died or more recently Kerner_Data_Inpage_Error. There are no other errors or symptoms with the computer other than when I try run a scan.

 

I saw a different thread and found the helper tool. I have attached the results to this post.

 

Any ideas, as at the moment the software is unusable.

 

Thanks!

[DBradley]

I am trying to upload the debug zip, but the file is 2.12 mb and exceeds the upload limit.

[enoskype]

Hi DBradley, welcome to IObit Forum! :-)

 

Please upload it to Wikisend and give the download link.

 

Cheers.

[DBradley]

Hi enoskype,

 

The wikisend wouldnt work so I used a public dropbox.

 

https://dl.dropboxusercontent.com/u/45459987/IObit_Debug_Info.zip

 

Regards,

 

David.

[Cicely]

Hi enoskype,

 

The wikisend wouldnt work so I used a public dropbox.

 

https://dl.dropboxusercontent.com/u/45459987/IObit_Debug_Info.zip

 

Regards,

 

David.

 

Hi DBradley,

 

Please also find and zip all files under C:\windows\Minidump and send them to us.

 

Thanks in advance.

 

 

[DBradley]

Hi Cicely,

 

I don't have such a folder.

 

[Cicely]

Hello DBradley,

 

The reason may be that your settings is not correct. Please refer to the steps below to enable minidump so that when you encounter blue screen, it will record the blue screen related errors in Minidump folder and send to us for analyzing.

 

1. Right click “Computer” and select “Properties”.

2. Click “Advanced system settings”.

3. Click “Settings” under “Startup and Recovery” in the open window.

4. Tick “Write an event to the system log” and select “Small memory dump” under “write debugging information”. And then click “OK” button.

5. Please find Minidump folder under C:\Windows. Zip all files under this folder and send it to us when blue screen happens.

 

[clippittee]

Hi Bradley, any news yet on the minidump?

[DBradley]

Hi Guys,

 

Sorry for the delay getting back to you. I am not at the computer until tomorrow. I will change the settings and send the files to you then.

 

Thanks

 

Dave