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Cannot drag icons anymore


Ruskie

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I have Start Menu 8 installed on my "old" work pc. There, I could click and hold, and then drag any icon displayed in the menu, to drag it to the desktop or to the quick launch icon, for example.

Today I got a new work pc, and I installed Start Menu 8 immediately. Everything works as before (and the settings are the same), except icon are not draggable anymore. If I try to, I get the familiar "forbidden"-shape icon that Windows uses when you want to perform an operation not allowed.

How to go back to the old behaviour?

 

Thanks

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Hi Ruskie,

 

Welcome to IObit Forum!

 

Please download and reinstall Start Menu 8 again from the link here: http://update.iobit.com/dl/sm8-setup.exe to see whether the same situation or not.

 

If the same situation, please use your phone or camera to make a video about what happened and send the video to us for further checking.

 

And please download the tool GetIObitConfigurationFile.exe from https://www.dropbox.com/s/zeebd524gwwg67b/GetIObitConfigurationFile.exe?dl=0 Then double click to run it and click “Save report to Desktop”. After it finished, click OK. Then you will get the file iu_logs_xxx.log on your desktop. Please send iu_logs_xxx.log to us.

 

Thanks for your time and help.

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  • 4 weeks later...

Hello Cicely,

 

I installed the latest version from the link you sent, tough luck.

 

The forum app won't let me add the files directly, so I have saved them for you on my private cloud storage.

You cand find them on

 

https://app.sugarsync.com/iris/wf/D6143580_06225897_661643

 

In the video (apologies, I didn't have a screen recording application at hand so I directly used the phone camera!) you can see me open a program first, and then trying to move around a couple of programs. I can stick them to the list above, this works.

But I can't move them around in the below list, while I was previously able to in my old pc.

This pc uses Windows 8.1, the former had Windows 7.

 

Thanks!

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