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Feedback and bugs


Netro

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The full-scan needs to be shorter it literally took 2 hours for the scan to be done, and malwarebytes detected more malware in a shorter amount of time, even after i did a full scan for mf4 beta. The scans for malware and viruses needs to be improved so secondary anti-malware programs such as malwarebytes dont detect more malware when it should have been dealt with. Also the updater for the bitdefender doesn't work (screenshots provided, no proxys used just a direct connection.) [ATTACH=CONFIG]n213126[/ATTACH]

 

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Hi Junior Member,

 

Thanks for your feeabck and suggestion. To look into the issue, please give us the following suggestions.

 

1) Could you please send us the screenshots of the scan results of both IMF and malwarebytes?

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

2) For the update issue, please download the tool from http://testdemo.iobit.com/InfoHelperV9.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Looking forward to hear from you.

 

 

 

 

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Hi Junior Member,

 

Thanks for your feeabck and suggestion. To look into the issue, please give us the following suggestions.

 

1) Could you please send us the screenshots of the scan results of both IMF and malwarebytes?

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

2) For the update issue, please download the tool from http://testdemo.iobit.com/InfoHelperV9.exe

 

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

 

Looking forward to hear from you.

 

 

 

I already deleted the viruses(didn't know i had 8), but it took 2 hours for iobit (full scan removed 4), and about 10-20 min for malwarebytes (threat scan deleted 4, even after i did the full scan for iobit).

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Hi Netro,

 

Thanks for your continual reply.

 

The first Full Scan is a little slower. It will be faster in the future scans. For the second issues, every program has different database. We will continue to expand our database to remove the latest threats. If you can send us the samples or names of the threats of malwarebytes, we will check and update our database.

 

For the Bitdefender issue, after analysis the information you sent, it is found that the information collected before you installed Bitdefender Engine. To look into the issue, please run the tool again and send us the file ? IObit_Debug_Info.zip again.

 

Thanks in advance and looking forward to hearing from you.

 

 

 

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