Hardware Acceleration

[ds123]

In the Startup Optimization section i still got a notice that 8 of my drivers were out of date, so i clicked to update them and Driver Booster scan said that they were all updated.

[Cicely]

Hi ds123,

 

I suppose you referred to Hardware Acceleration under Speed Up tab instead of Startup Optimization feature.

 

Could you describe the issue more clearly so that we can look into it? If possible, screenshot of the trouble or any error message you got will be much appreciated.

Guide for taking a screenshot: http://www.take-a-screenshot.org/

 

Thanks for your time in advance.

 

[ds123]

Hi, what i am saying is i have updated the Drivers and am still getting a message that 8 drivers need updating.

 

These are the screenshots to show what happens (Done this three times now) -

 

 

 

 

[Cicely]

Hi ds123,

 

Could you please help us look into this issue with the following steps?

 

Please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send us the zip file.

 

We will analyze the file and look into your feedback.

 

[ds123]

Here is the file-

[Cicely]

Hi ds123,

 

Our engineer analyzed the file and found Driver Booster was uninstalled. So we cannot locate the cause of the issue.

 

Please download the latest Driver Booster from http://www.iobit.com/en/driver-booster.php and install it to see if there is any problem.

 

If the problem still remains, please send us the screenshots of the issue and also a new zip file for our investigation.

 

Thank you for your assistance.

[ds123]

It is ASC that is reporting drivers that still need updating, so surely the problem is with ASC, not Driver Booster.

[Cicely]

Hi ds123,

 

Sorry to hear that the problem remains, please send us the following files for our further investigation.

 

1. Send us the screenshots of the message on ASC and the scan result of DB like you did before.

2. Please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send us the zip file.

 

Thanks for your assistance.