False positive Hekasoft Backup/optimization.dll

[jack_alexander]

Passes Virus Total....

[Cicely]

Hi jack_alexander,

 

Thanks for your feedback.

 

To check whether it is a false positive, please take the steps as follows:

 

1. Make sure you update it to the latest definitions version.

 

2. After the scan, please click the "Save Report" button on the bottom left and send us the report

 

3. Zip the suspicious file with password "infected", upload it to http://www.wikisend.com and then give us the download link

 

We are looking forward to your reply.

 

[Willard118]

Hi jack_alexander,

 

Thanks for your feedback.

 

To check whether it is a false positive, please take the steps as follows:

 

1. Make sure you update it to the latest definitions version.

 

2. After the scan, please click the "Save Report" button on the bottom left and send us the report

 

3. Zip the suspicious file with password "infected", upload it to www.9apps.red/ and then give us the download link

 

We are looking forward to your reply.

 

Exactly what I needed! You just saved me several hours. Thanks!