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Scan failure caused by Kaspersky


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If you encounter scan failure of Driver Booster, but your network works properly, please check whether you have Kaspersky installed on your computer.


If yes, please follow the steps below to add Driver Booster into the trusted list or temporarily turn off Kaspersky, and then try again to see if Driver Booster can scan properly.


Add Driver Booster into the trusted list

1. Select Application Control under Protection in Settings [ATTACH=CONFIG]n223823[/ATTACH]



2. Click Manage applications [ATTACH=CONFIG]n223824[/ATTACH]



3. Please choose Allow for all related programs about Driver Booster, see the following picture [ATTACH=CONFIG]n223825[/ATTACH]



4. If any file of Driver Booster is Untrusted or Restricted, please change it as Trusted. [ATTACH=CONFIG]n223826[/ATTACH]




Temporarily turn off Kaspersky?

1.Right click the Kaspersky icon in system tray and choose Pause protection. [ATTACH=CONFIG]n223827[/ATTACH]



2. Choose the option in the following picture as per your own need and then click the Pause protection button. [ATTACH=CONFIG]n223828[/ATTACH]



If Driver Booster still fails to scan after the above operation, you may please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_xxxx.zip on your desktop >> send us the zip file at dbfeedback@iobit.com. We will analyze it and reply you soon.

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