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Uninstaller and other IObit programs won't run on my computer now


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Since I installed Avast Internet Security a few months ago I find that when I click on IObit Uninstaller shortcuts, or on the actual executables in the folders, I look on Process Explorer and I see the executables appear briefly. But before long they just disappear and never return. This also happens with ASC and IMF, but not with some other IObit programs.

 

This has not happened with other AVs, including Avast free about 4 years ago. I have gone to Settings<General<Exclusions and made multiple entries to no avail.

 

 

 

Computer: DELL Dimension 2400

CPU: Intel Pentium 4-2667 (Northwood, D1)

2666 MHz (20.00x133.3) @ 2658 MHz (20.00x132.9)

Motherboard: DELL 0G1548

Chipset: Intel 845GEV (Brookdale-GEV) + ICH4

Memory: 2048 MBytes @ 166 MHz, 2.5-3-3-7

- 1024 MB PC3200 DDR-SDRAM - Kingston K

- 1024 MB PC3200 DDR-SDRAM - Kingston K

Graphics: Intel 82845G/GL/GV Graphics Controller [DELL]

Intel i845G(L) Integrated, 64 MB

Drive: WL120GPA872, 117.2 GB, E-IDE (ATA-7)

Drive: WDC WD2500JB-57GVC0, 244.2 GB, E-IDE (ATA-6)

Drive: HGST HTS545050A7E380, 488.4 GB, Serial ATA 3Gb/s <-> USB

Drive: SAMSUNG CD-R/RW SW-252S, CD-R Writer

Sound: Intel 82801DB(M) ICH4(-M) - AC'97 Audio Controller [A-1]

Sound: Creative Technology SB Live! Series Audio Processor

Network: RealTek Semiconductor RTL8139 PCI Fast Ethernet NIC [A/B/C]

OS: Microsoft Windows XP Home Edition Build 2600

Antivirus: Avast Internet Security 18.3.2333

Firewall: Avast Internet Security 18.3.2333

Ad Blocker: Adguard

Default Browser: Maxthon 5.2.4.800

Secondary Browsers: SeaMonkey, Firefox, SlimJet

 

 

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Hi,

 

Please follow the steps below to help us look into the issue.

 

1. Download the tool from http://testdemo.iobit.com/GetIObitConfigurationFile.exe

2. Double click GetIObitConfigurationFile.exe to run it, click the button 'Save report to Desktop'

3. Wait for a while until you see a file IU__logs_xxxxxxxx.log generated on your desktop.(xxxxxxxx should be the actual date when this file is generated.)

4. Send that file iu_logs_xxxxxxxx.log to us.

 

Thanks,

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