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IMF system error


Mtndew21

Recommended Posts

  • 4 weeks later...
Posted

Hi Mtndew21,

 

Welcome to our forum.

 

Sorry for my late reply.

 

Please re-install the latest IMF v6.5 from http://update.iobit.com/dl/IObit-Malware-Fighter-Setup.exe

 

If you still get the issue, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'.

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

Send the zipped file to us so that we can get the detailed information to look into.

Looking forward to hearing from you.

 

  • 3 weeks later...
Posted

Hi Mariabo89,

 

Sorry to hear that.

 

What happen when you uninstall? Please send us the related screenshots.

 

Please also download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'.

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

Send the zipped file to us so that we can get the detailed information to look into.

 

By the way, you can try IMF v7 beta 1 from

https://www.majorgeeks.com/files/details/iobit_malware_fighter_beta.html

Looking forward to hearing from you.

 

 

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