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Unable to automatically update any of my IOBIT Pro latest stable (ASC, Smart Defrag, Uninstaller, Driver Booster) at March 2019


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I have had the problem of the auto updater downloading but not installing my pro apps for several months. Sometimes the actual download fails, sometimes it gets to 100% but fails to install.

Bit defender is not flagging any of these as a problem, but I shut it down temporarily anyway to see if that made a difference. It didn't.

Windows Defender is also not flagging anything.

Fortunately I can still download the latest free updates manually to update, but this is not ideal.

You will have to explain how to capture/find if you want a log of the attempt at auto-update.

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Do you mean all IObit products failed to update automatically? Did you enable AutoUpdate for all the programs? Is there any error message you get?


Pleasefollow the steps below to provide us with the requested file for our further investigation.

1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe

2) Double click to run this tool on the PC with problem and click 'Save report'.

3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

4) Send the zipped file to us so that we can get the detailed information to look into.


Waiting for your reply. You can also send the log to our email support7@iobit.com. [h=3][/h]

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