other user accounts on same computer not updated with paid license?

[lainahug]

I am receiving license expired notices on other user accounts when I open them, although my license is current. I honestly don't know if this is a problem with the Ultimate 12 after having Ultimate 11, or some weird problem with a setting on my PC by itself. I am wary of just entering my license code on each account, in case it is a bigger problem with malware. I have been an Iobit client for many years, as well as my husband also being client on different computers, and have never had this problem occur. I would appreciate any guidance. Thank you

[Cicely]

Hi there,

 

This is Cicely from IObit.

 

Did you contact our support via email? I guess we have received your request about this problem.

 

Cheers.