Jump to content
IObit Forum
Top Free Driver Updater Tools Best 25 PC Optimization Software Best 22 Antimalware Best 22 Uninstaller Software IObit Coupons & Discount Offers PC Optimizer Mac Boost Advice IObit Advanced SystemCare Pro Review IObit Coupons A Good Utility Program From IObit IObit Driver Booster Pro Review IObit Promo Codes IObit Coupon Codes IObit Coupons and Deals FAQs IObit Software Coupons & Promo Code

Monitor - screenshot problem


oniryujin
 Share

Recommended Posts

Hi!

I am a loyal user of yours, and I use the screenshot system of your "monitor" sub-program very often. I recently got hold of a second screen and have since discovered a bug.

I use the one on the right as the main monitor (so the order is 2 - 1). Now when I use the screenshot function it asks me from where to where to crop the image, ok, I select the starting point (all ok) but when I select the ending point this is wrong, it is shifted to the right by 1920, basically if I do the screenshot of something that is on the left monitor, the point of arrival turns out to be yes in that point, but of the right monitor! and if I do it on the right it adds a white space on the right as big as a screen.

To solve this, I have to remodel the far right by hand each time.

I also tried to reinstall the application (using your Uninstaller) but nothing has changed!

Solutions? I find the function extremely convenient and I wish I could continue to use it.

 

Congratulations again for your work!

Link to comment
Share on other sites

Hi oniryujin,

 

Welcome to IObit Forum!

 

Sorry for the issue you encountered. Please use your phone or camera to make a video about the issue so that our technicians can better understand it and further assist you?

 

And please download the tool from http://testdemo.iobit.com/InfoHelper.exe. Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

 

Thank you.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...