File Shredder Fails to shred files in ASC V14 Pro

[MDC]

I need some help with the File Shredder in ASC V14 Pro.  No matter what mode I choose I am now getting the following fail to shred notice.  I am running the latest version of Win 10 Pro.  It also does this when I tried to shred free disk space and it does not recognize files in the recycle bin.  Can anyone point me in the right direction?

Thanks, MDC

[Cicely]

On 10/7/2021 at 6:26 AM, MDC said:

I need some help with the File Shredder in ASC V14 Pro.  No matter what mode I choose I am now getting the following fail to shred notice.  I am running the latest version of Win 10 Pro.  It also does this when I tried to shred free disk space and it does not recognize files in the recycle bin.  Can anyone point me in the right direction?

Thanks, MDC

Sorry for that. 

Please follow the steps below to help us further check it. 

Download the tool from http://testdemo.iobit.com/InfoHelper.exe

Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file to us via feedback@iobit.com. 

Thank you.