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Posted

I have just transferred my ASC to my new Windows 11 computer and have found that the Performance Monitor loads at windows startup every time, regardless of my setting it to NOT load a startup.  Is this a Windows 11 non-compatibility issue or am I missing something?

 

Sincerely,

Hobart Gay

Posted

Dear,

Thanks for contacting us and sorry for keeping you waiting.

Please disable Performance Monitor as follows:

 Run Advanced SystemCare> click Options icon on the top right corner of the main screen and choose Settings… > Click General Settings > Untick the checkbox Enable Performance Monitor and load at Windows startup > Click OK button.

After that, if it still loads, please download the tool from http://testdemo.iobit.com/InfoHelper.exe.

Double click to run this tool on the PC with problem and click 'Save report'. 
After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.  
Send the zipped file to us so that we can get the detailed information to look into.

Looking forward to hearing from you.

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