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automatically delete my important files


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hello my name is akash.I have a very slow pc so i want to boost it with software so i choose your advaced system care software i like the software so i purchased a lisence key and this is working fine but today when i doing my work on pc it automatically delete my desktop shortcuts but it delete my important files that i put in desktop how can i recover it and why it has been delete all my files without my permission????? i want my important files back😡

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Hi akash,

Sorry for the issues you encountered.

Normally our product will not delete the desktop files when it cleans invalid desktop shortcuts. Please follow the steps below to help us further check the issue.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe

Then double click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file to us via feedback@iobit.com

Thanks for your effort and help on this issue.

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