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Scan Failed REPEATEDLY.


bryanbow
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I keep getting the message " SCAN FAILED! FAILED TO CONNECT TO DRIVER BOOSTER SCAN SERVER. PLEASE CLICK OK TO DETECT AND FIX THE NETWORK FAILURE.

 

HOWEVER WHEN I DO THIS IT TELLS ME....NETWORK ACCESS IS AVAILABLE. NO NEED TO FIX IT.

Help me solve this issue where it tells me i need to fix a network failure, for that tool to tell me there is no network failure.

 

WHY IS IT CONSTNTLY FAILING TO CONNECT TO THE DRIVER BOOSTER SCAN SERVER.

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Hi there,

Did you update Driver Booster to the latest version? If you are using Driver Booster 9 and still encounter such a problem, please help us with the investigation.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

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  • 2 weeks later...

Hi there,

Did you update Driver Booster to the latest version? If you are using Driver Booster 9 and still encounter such a problem, please help us with the investigation.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

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10 hours ago, Cicely said:

Hi there,

Did you update Driver Booster to the latest version? If you are using Driver Booster 9 and still encounter such a problem, please help us with the investigation.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

Yes and zip file was sent yesterday, waiting for solution also

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Hi there,

If you have encountered the same problem, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

By the way, please let me know your location.

We will analyze the file and try our best to find a solution for you.

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