Scan Failed REPEATEDLY.

[bryanbow]

I keep getting the message " SCAN FAILED! FAILED TO CONNECT TO DRIVER BOOSTER SCAN SERVER. PLEASE CLICK OK TO DETECT AND FIX THE NETWORK FAILURE.

 

HOWEVER WHEN I DO THIS IT TELLS ME....NETWORK ACCESS IS AVAILABLE. NO NEED TO FIX IT.

Help me solve this issue where it tells me i need to fix a network failure, for that tool to tell me there is no network failure.

 

WHY IS IT CONSTNTLY FAILING TO CONNECT TO THE DRIVER BOOSTER SCAN SERVER.

[Cicely]

Hi there,

Did you update Driver Booster to the latest version? If you are using Driver Booster 9 and still encounter such a problem, please help us with the investigation.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

[bryanbow]

Hi, Yes I have already done that. Yesterday morning. Currently  awaiting a response thank you.

[gotogaol]

Im having the exact same issues with Version 9.1 PRO. Ive also sent to required DBinfo.zip file and am awaiting a response.

[claguez]

did you guys figure this out? im having the same issue =(

[Cicely]

Hi there,

Did you update Driver Booster to the latest version? If you are using Driver Booster 9 and still encounter such a problem, please help us with the investigation.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

[claguez]

10 hours ago, Cicely said:

Hi there,

Did you update Driver Booster to the latest version? If you are using Driver Booster 9 and still encounter such a problem, please help us with the investigation.

Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

Yes and zip file was sent yesterday, waiting for solution also

[Cicely]

Yes, we have received the log in PM and we are analyzing the log. We will try to help fix the problem asap.

[thsisneo4u]

Same issue here. Even reinstalled with a freshly downloaded latest installation file. Issue still persists

[Cicely]

Hi there,

If you have encountered the same problem, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

By the way, please let me know your location.

We will analyze the file and try our best to find a solution for you.

[HeberRC]

On 1/7/2022 at 6:35 AM, Cicely said:

Hi there,

If you have encountered the same problem, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

By the way, please let me know your location.

We will analyze the file and try our best to find a solution for you.

How should I sent the zip file to you?

[Cicely]

PM is OK.