unable to download antiransomeware and bitdefender motor

[s.pichereau]

Hello, i'm a happy user of your antivirus but i'm unable to dowload the pro features even my licence is still functioning. Even when it redirects me through my browser, it says that update.iobit.com/dl/imf9/bd/bdfull-220110. exe can't be reached. Can someone fix that? 

Thank you. Oh and by the way the Christmas offering was awesome :).

[Cicely]

Hi s.pichereau,

Welcome to our forum

To solve this case, please download the latest IObit Malware Fighter 9.1  from  https://cdn.iobit.com/dl/iobit_malware_fighter_setup.exe reinstall and see whether the issue continues.

If the issue repeats, please download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with problem and click 'Save report'. 

After it finishes, you will get a pop up window to tell you where the report file IObit_Debug_Info.zip is save d. Click 'OK' button to open that saved folder.  

Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.