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A very worrisome popup.


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Hello,

I just received a popup completely in Chinese from this program. I know it was related to IObit, because when I go into my task manager to 'end task' for IObit updater, the popup is closed. Do you have an explanation for this? I would also like to point out that my computer does not have a Chinese language pack installed, no Chinese localization and never once has my default language in Windows changed from English. I've only ever installed the program and updates from files downloaded from the main IObit site. All previous popups from this program have been in English. Here is a link to the screenshot of the popup.

Edited by Mad Spectre
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Hi Mad Spectre,

Thanks for your feedabck.

Sorry to hear that.

To look into the issue, please download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

Looking forward to hearing from you.

Thank you for your patience.

 

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