DONT USE THIS PRODUCT - IT BREAKS WINDOWS UPDATES!

[Fred H]

I have been a long time IObit user for years but since the 14 series it has broken several of my laptops and virtual machines and made it so that updates dont work.

A blue screen is shown on reboots and requires a program to be looked for to run it.   The only recourse after talking with Microsoft was to install new media on these devices

I opened tickets with IObit but they want me to do all the troubleshooting.   The nerve.  I don't work for them. Outrageous!    They don't offer remote support, so I had to resort to uninstalling the products!    This is quite reproduceable, but the fix takes hours of work!    It is likely the registry optimizer or the tool that tries to upgrade existing software it finds which cases this issue.  I am not asking for my money back but I want this bug fixed!    This is a serious bug the public should know about and as a Practice Leader of Cybersecurity and Senior Principal Architect at TUV Rheinland, a CISSP and being in  the industry for over 30 years, I want to warn the Public not to use this product till they fix it.  In this day and age of cyber terror we can't afford to not have our security updates!   This will make us all sitting ducks for cyber attacks and ransomware.

Please do not take down my post as I warned IObit that I would write this if they did not help me help them.   Now its in their hands to help themselves.   

[Cicely]

17 hours ago, Fred H said:

I have been a long time IObit user for years but since the 14 series it has broken several of my laptops and virtual machines and made it so that updates dont work.

A blue screen is shown on reboots and requires a program to be looked for to run it.   The only recourse after talking with Microsoft was to install new media on these devices

I opened tickets with IObit but they want me to do all the troubleshooting.   The nerve.  I don't work for them. Outrageous!    They don't offer remote support, so I had to resort to uninstalling the products!    This is quite reproduceable, but the fix takes hours of work!    It is likely the registry optimizer or the tool that tries to upgrade existing software it finds which cases this issue.  I am not asking for my money back but I want this bug fixed!    This is a serious bug the public should know about and as a Practice Leader of Cybersecurity and Senior Principal Architect at TUV Rheinland, a CISSP and being in  the industry for over 30 years, I want to warn the Public not to use this product till they fix it.  In this day and age of cyber terror we can't afford to not have our security updates!   This will make us all sitting ducks for cyber attacks and ransomware.

Please do not take down my post as I warned IObit that I would write this if they did not help me help them.   Now its in their hands to help themselves.   

Dear Fred,

We are very sorry for the issue you encountered. 

We have been actively responding to you since you submitted the issue to our tickets. We don't want you to troubleshoot the issue by yourself, we just want you to provide us with the necessary screenshots and information so that we can get enough information to troubleshoot it. But until now we haven't had that information, so we cannot further check it. And we haven't heard similar feedback from other users, so we can't confirm the actual issue you encountered.

Thanks for your understanding.