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IO Bit Malware fighter causing issues


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I have 2 Win7 - I7 computers, both identical except for some software, while one has zero issues, the other has a problem 

when IObit Malware updates itself, after the update, it won't allow adding files as email attachments, doesn't matter what type,

doc or pdf, you drag it to the email and drop it, but it doesn't work, leaves no file and no error code, so if I stop IObit Malware

and wait a few minutes, then it works fine until I restart my computer, then Malware fighter starts and boom, file adding doesn't

work again, I'd like to keep it on this computer for protection, but won't be able to if I can't find the answer

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Hi misterkool,

Sorry for my late reply.

Do you encounter any error messages? If yes, please take a screenshot and send it to us.

Guide for taking screenshots can be found on http://www.take-a-screenshot.org/   

Please also tell us the operations you took with our program before you encounter this problem and download the tool from http://testdemo.iobit.com/InfoHelper.exe

Double click to run this tool on the PC with the problem and click 'Save report'. 
After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder.      Send the zipped file to us so that we can get the detailed information to look into

( YOu can send me the related message by PM)

Looking forward to hearing from you.

Thank you for your patience.

 

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