Driver Booster\9.2.0\unins000.msg is missing

[DBRose]

Driver Booster isn't working and I can't uninstall.  I keep getting a message:

 

Messages file:  C:\Program files (*x86)\Iobit\Driver Booster\9.2.0\unins000.msg Please correct the problem or obtain a new copy of the program.

I tried to uninstall.  I also downloaded Driver booster again, but it won't install, so now I don't know what to do.

Any advice will be appreciated.

Thanks

David

[Scannan]

You have posted two issues.

1) Driver Booster is not working.

2) It will not uninstall.

Both of these issues are probably related. Most likely either Windows Security or your Antivirus/antimalware program

has blocked DB. First check in Windows Controlled Folder Access to see if it has blocked access to DB.

If not, hen check your Windows Security or your Antivirus/antimalware program to see if they have blocked/quarantined/removed DB files.

[DBRose]

Thanks for your very fast reply.  You mention windows controlled folder access.  I have never used that, but I assume you use that if you don't have other antivirus software.  I'm using Norton'

When I said Driver Booster isn't working I should have said that message says "The code execution cannot proceed bcause madExcept_.bpl was not found.  Reinstalling the program may fix this problem.

Same message for rtl120.bpl and madBasic_bpl

What I would like to do is completely uninstall and then reinstall.

Edited May 11, 2022 by DBRose

[Scannan]

Controlled folder access is completely separate from antivirus/antimalware.

If you type controlled folder access into your windows search (the magnifying glass icon) in your task bar, you will be able to open it.

Have you checked Norton to see if it has blocked/removed/quarantined DB.

You can uninstall/reinstall DB, but if the issue was caused by your antivirus/antimalware or Controlled folder access, you will

just have the same issue again.

You can uninstall DB with Windows Add or Remove programs or download Iobit Uninstaller (from Majorgeeks site).

Then download DB again (from Majorgeeks) and install it. If you are prevented from downloading DB or Installing it, then

you need to temporarily disable Norton and download/install DB. If it works then, you need to put DB into Nortons Ignore/Whitelist

to avoid the issue occurring again.

[DBRose]

Controlled folder access has green ticks on everything with no action needed.

Also I have looked at Norton but being honest I don't know what to look for.

I can't uninstall DB with Windows Add or Remove programs because it always displayed the unins000.msg  missing 

I'll look for the uninstalled from the Majorgeeks site

[DBRose]

I downloaded iObit Uninstaller 11.5 from Majorgeeks.  That also displayed the original unins000.msg file missing

Any other ideas?

I did disable Norton before trying

[Scannan]

I am sorry, but I have never seen Green Ticks on Controlled Folder Access. I sounds to me that you did not open controlled folder access

directly from the search as I explained.

When you click on the Magnifying Glass in your taskbar, and you type in Controlled Folder Access, you will get a bunch of options

you just click on the Controlled Folder Access option. When Controlled Folder Access opens you will see the option...Block History....

If you click on that it will show you the items that Controlled Folder Access has blocked....you expand each one and see if DB is one of the items...

if it is then you can Allow it.

[DBRose]

I did type in controlled file access as you suggested. Here is a screenshot showing the green ticks

[Scannan]

7 minutes ago, DBRose said:

I downloaded iObit Uninstaller 11.5 from Majorgeeks.  That also displayed the original unins000.msg file missing

Any other ideas?

I did disable Norton before trying

The only thing that can cause this, is either Norton or Controlled Folder Access.

One of them is removing/blocking the file. Maybe Norton is not fully disabled.

 

[Scannan]

That is not Controlled Folder Access....that is Windows Security main page.

On that page...click on Virus & Threat Protection....then scroll down to the bottom of that page to...Ransomare Protection....and

click on Manage Ransomware Protection.....that will open Controlled Folder Accesss.

[DBRose]

8 minutes ago, Scannan said:

The only thing that can cause this, is either Norton or Controlled Folder Access.

One of them is removing/blocking the file. Maybe Norton is not fully disabled.

 

Well I did a right-click on Norton and selected disable auto protect and selected the option to stay like that until rebooted.

Which option on Controlled Folder Access is to view the Block history?  That isn't on the main page

Edited May 11, 2022 by DBRose

[Scannan]

6 minutes ago, Scannan said:

That is not Controlled Folder Access....that is Windows Security main page.

On that page...click on Virus & Threat Protection....then scroll down to the bottom of that page to...Ransomare Protection....and

click on Manage Ransomware Protection.....that will open Controlled Folder Accesss.

 

[DBRose]

5 minutes ago, Scannan said:

That is not Controlled Folder Access....that is Windows Security main page.

On that page...click on Virus & Threat Protection....then scroll down to the bottom of that page to...Ransomare Protection....and

click on Manage Ransomware Protection.....that will open Controlled Folder Accesss.

OK I understand.  Actually the first message when I type Controlled folder access it says page not available.  Your IT adminstrator has limited access to some areas which is strange because I'm the only user and that should be admin level

[DBRose]

OK finally some progress.  I rebooted, disabled Norton and then tried running uninstaller.  It did come up with the original message about unins000.msg but then it continued and did uninstall Driver Booster.  I really don't understand why these issues happened, but now the issue seems to be resolved.

Thanks again for your quick replies and advice.  It really was very much appreciated  🙂

Edited May 11, 2022 by DBRose

[Scannan]

You are most welcome. Glad it is sorted.

As for why these issues happen....we can thank the Antivirus/Antimalware companies and wonderful Microsoft...

who have decided that we only borrow our pc's from them...and they will decide what is best for us.