Advanced System Care 16 Infinite Loop

[Mike McVicker]

When I do a Privacy Sweep fix, the product goes into an infinite loop while "Fixing: Saved Passwords" message is displayed.   I cannot exit the product in any way without doing a hard power down of my machine.   I'm running Windows 10.   On my machine the CPU is operating about 30% utilization with very little other activity going on.   I've tried twice, the second time allowing the application to execute for an hour before stopping it.   I don't save passwords on my machine to my knowledge.

[Cicely]

Hi

Sorry for the issue you encountered.

Our technicians work out a demo to further check the issue. Please follow the steps below:

1. Download the demo PrivacyDemo.exe from the link below, then put it into the installation folder of ASC (you can right-click the desktop shortcut of ASC to choose "Open file location" to open its installation folder.).

 http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FUQXW635f85f1dbed7.exe&displayName=PrivacyDemo.exe 

2. Run the demo file PrivacyDemo.exe, and click the Scan button. After the scan finishes, please click the Fix button.

3. If the fix hangs, please follow the steps below to send us the debug file via the email feedback@iobit.com.

Download the tool from http://testdemo.iobit.com/InfoHelper.exe.Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us.

Thank you.