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driver booster uninstalled bluetooth


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Hi there,

Driver Booster always scan your PC and provide the suitable drivers for your PC accordingly. However, since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file.

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  • 2 weeks later...

Dear Valued Customer,

According to the log, we find you didn't use Driver Booster to uninstall any bluetooth driver. However, here is a link we provid to fix the problem.

1. Please download and install the driver from the link below to see if it can fix the problem:

https://dl.dell.com/FOLDER05033494M/4/Intel-9x60-826x-7265-3165-7260-Bluetooth-Legacy-Driver_PDYP9_WIN_20.60.0_A22.EXE

2. Reboot PC. Tell us if the driver is installed successfully, or if your system is back to normal. No matter whether the problem is fixed or not, please let me know the result. 

3. If the installation fails, please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_YYYYMMDD_i.zip on your desktop >> send us the zip file. And also please send us the related screenshot of the error message you get when you install the driver.

Thank you for your time.

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