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How to report False Positive to us?


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Sophos Anti-Rootkit [sOLVED]

 

Before reporting a false positive, please save a scan report first and post it here. This will help us know the detailed information about the scan result.

-----------------------------------------------------------------------------------

I have downloaded Sophos Anti-Rootkit (Free rootkit detection and removal tool) from:

[noparse]http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html[/noparse]

 

-----------------------------------------------------------------------------------

IObit Security 360

 

OS:Windows Vista

Version:1.4.0.11

Define Version:1328

Time Elapsed:00:00:01

Objects Scanned:1

Threats Found:1

 

|Name|Type|Description|ID|

Trojan.Dropper, File, C:\Downloads\Software\sar_15_sfx.exe, 12-1144

-----------------------------------------------------------------------------------

 

?????

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-----------------------------------------------------------------------------------

I have downloaded Sophos Anti-Rootkit (Free rootkit detection and removal tool) from:

http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html

 

-----------------------------------------------------------------------------------

IObit Security 360

 

OS:Windows Vista

Version:1.4.0.11

Define Version:1328

Time Elapsed:00:00:01

Objects Scanned:1

Threats Found:1

 

|Name|Type|Description|ID|

Trojan.Dropper, File, C:\Downloads\Software\sar_15_sfx.exe, 12-1144

-----------------------------------------------------------------------------------

 

?????

Dear Process Hacker

After investigation, we have assured that it's a false positive. Sorry for the trouble we have caused to you.

 

We will solve this issue in our later update definition 1329.

 

Thanks for your support.

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i have the same problem too!! [sOLVED]

 

:-(IObit Security 360

 

OS:Windows Vista

Version:1.4.1.11

Define Version:1330

Time Elapsed:00:24:20

Objects Scanned:66560

Threats Found:3

 

|Name|Type|Description|ID|

Trojan.Agent, File, C:\Windows\System32\en-US\dxdiag.exe.mui, 12-912

Trojan.Agent, File, C:\Windows\winsxs\x86_microsoft-windows-d..iagnostic.resources_31bf3856ad364e35_6.0.6000.16386_en-us_7fcc66e2e30155a5\dxdiag.exe.mui, 12-912

Trojan.Agent, File, C:\Windows\winsxs\x86_prnhp001.inf_31bf3856ad364e35_6.0.6001.18000_none_d2d06b9620b04c9a\I386\HPBMIAPI.DLL, 12-912

 

 

 

 

 

 

 

if ANYONE GOT SOLUTION PLEASE GIVE ME A REPLY BY ADDING ME OR SEND ME AN EMAIL [LAWREN91@HOTMAIL.COM] WINDOWS LIVE MESSENGER

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:-(IObit Security 360

 

OS:Windows Vista

Version:1.4.1.11

Define Version:1330

Time Elapsed:00:24:20

Objects Scanned:66560

Threats Found:3

 

|Name|Type|Description|ID|

Trojan.Agent, File, C:\Windows\System32\en-US\dxdiag.exe.mui, 12-912

Trojan.Agent, File, C:\Windows\winsxs\x86_microsoft-windows-d..iagnostic.resources_31bf3856ad364e35_6.0.6000.16386_en-us_7fcc66e2e30155a5\dxdiag.exe.mui, 12-912

Trojan.Agent, File, C:\Windows\winsxs\x86_prnhp001.inf_31bf3856ad364e35_6.0.6001.18000_none_d2d06b9620b04c9a\I386\HPBMIAPI.DLL, 12-912

 

 

 

 

 

 

 

if ANYONE GOT SOLUTION PLEASE GIVE ME A REPLY BY ADDING ME OR SEND ME AN EMAIL [LAWREN91@HOTMAIL.COM] WINDOWS LIVE MESSENGER

 

Hello lawren

Sorry for the trouble we have caused to you.

 

We will solve this issue in our later update definition 1331.

 

Thanks for your support.

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  • 3 weeks later...

Hello IObit 360 - false positive...

 

OS:Windows XP

Version:1.4.1.11

Define Version:1400

Time Elapsed:00:17:17

Objects Scanned:58826

Threats Found:1

 

|Name|Type|Description|ID|

Downloader.Agent, File, C:\Program Files\Free Audio Pack\FreeConverter\ControlActiveX.ocx, 11-4057

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OS:Windows XP

Version:1.4.1.11

Define Version:1400

Time Elapsed:00:17:17

Objects Scanned:58826

Threats Found:1

 

|Name|Type|Description|ID|

Downloader.Agent, File, C:\Program Files\Free Audio Pack\FreeConverter\ControlActiveX.ocx, 11-4057

 

Hi nickwins

Thanks for your feedback.

You can upload to http://www.wikisend.com or send us your suspicious file, and then we can further investigate it. At the same time, you can upload your suspicious file to http://www.virustotal.com for analyzing, and post your analysis report.

 

We are looking forward to your reply.

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Eset Antivirus new version 4.2 causing false positive [sOLVED by db 1411]

 

Iobit Security 360 says its "fraudtool".

 

I cut and pasted the report since for some reason I can't get it to upload correctly. Anyway it is below,

 

IObit Security 360

 

OS:Windows XP

Version:1.4.1.11

Define Version:1298

Time Elapsed:00:02:09

Objects Scanned:46814

Threats Found:2

 

|Name|Type|Description|ID|

Fraudtool.Hijack, Registry Key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe, 4-23221

Fraudtool.Hijack, Registry Key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\EKRN.exe, 4-23223

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Uploading them to virus total isn't going to help anything. I know they are legitimate files. I'm just reporting the false positive in case anyone elese runs into the same thing. Plus I'm letting iobit know just for the sake of updating your definitions.

 

 

Here ya go anyway though,

 

http://www.virustotal.com/analisis/5a024a1e67e3489b49e4b6dd180b450a8c62131f542fd81e71ef666220e4dca4-1269013349

 

http://www.virustotal.com/analisis/dc95fab4bc8134cbedb9d537e583ce3896f6130745eddf1870f6da0e409e31de-1269013584

 

 

Happy Trails

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Uploading them to virus total isn't going to help anything. I know they are legitimate files. I'm just reporting the false positive in case anyone elese runs into the same thing. Plus I'm letting iobit know just for the sake of updating your definitions.

 

 

Here ya go anyway though,

 

http://www.virustotal.com/analisis/5a024a1e67e3489b49e4b6dd180b450a8c62131f542fd81e71ef666220e4dca4-1269013349

 

http://www.virustotal.com/analisis/dc95fab4bc8134cbedb9d537e583ce3896f6130745eddf1870f6da0e409e31de-1269013584

 

 

Happy Trails

 

Hi kins

Thanks for your feedback.

PLS update to 1403,Then scan again.If have some question,give me the report and send the egui.exe and EKRN.exe zipped file to http://www.wikisend.com. We can further investigate it.

 

We are looking forward to your reply.

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Possible False Positive [sOLVED by db 1411]

 

I am copying the IObit report.

Anyone have any answers as to if this is real or a FP?

I have NOT removed it through 360 scan.

KOR-

(I have looked for these files but can not find them. I get a notice that they are not legitimate files in search reply.)

 

Adding that I have scanned with ESET, HitmanPro, Malwarebytes, SuperAntispyware and I do not get a positive. I am thinking this is a FP.

 

 

IObit Security 360

 

OS:Windows XP

Version:1.4.1.11

Define Version:1404

Time Elapsed:00:03:56

Objects Scanned:46478

Threats Found:2

 

|Name|Type|Description|ID|

Fraudtool.Hijack, Registry Key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\egui.exe, 4-23221

Fraudtool.Hijack, Registry Key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\EKRN.exe, 4-23223

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  • 2 weeks later...

icfupgd.dll False Positive [sOLVED by db 1408]

 

IObit Security 360

 

OS: Windows 7 Home Premium 64-Bit [x86]

Version: 1.4.1.11

Define Version: 1407

Time Elapsed: 00:12:01

Objects Scanned: 66813

Threats Found: 2

 

|Name|Type|Description|ID|

Trojan.BuzusAovd, File, C:\Windows\winsxs\amd64_microsoft-windows-m..-downlevelmanifests_31bf3856ad364e35_6.1.7600.16385_none_5e6da7259d4ac682\icfupgd.dll, 12-241

Trojan.BuzusAovd, File, C:\Windows\winsxs\amd64_networking-mpssvc-svc_31bf3856ad364e35_6.1.7600.16385_none_f6092d1fe18dc440\icfupgd.dll, 12-241

 

 

Every time I scan with IObit's full scan it omes up with these. Something makes me doubt that the virus continually comes back. Using Norton coupled with Malwarebytes' Anti-Malware and CCleaner I am almost positive that I DO NOT have these viruses, and it seems to convenient that they are re-appearing.

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IObit Security 360

 

OS: Windows 7 Home Premium 64-Bit [x86]

Version: 1.4.1.11

Define Version: 1407

Time Elapsed: 00:12:01

Objects Scanned: 66813

Threats Found: 2

 

|Name|Type|Description|ID|

Trojan.BuzusAovd, File, C:\Windows\winsxs\amd64_microsoft-windows-m..-downlevelmanifests_31bf3856ad364e35_6.1.7600.16385_none_5e6da7259d4ac682\icfupgd.dll, 12-241

Trojan.BuzusAovd, File, C:\Windows\winsxs\amd64_networking-mpssvc-svc_31bf3856ad364e35_6.1.7600.16385_none_f6092d1fe18dc440\icfupgd.dll, 12-241

 

 

Every time I scan with IObit's full scan it omes up with these. Something makes me doubt that the virus continually comes back. Using Norton coupled with Malwarebytes' Anti-Malware and CCleaner I am almost positive that I DO NOT have these viruses, and it seems to convenient that they are re-appearing.

Hello cascading-style

PLS update to 1408. We have saved this question.

Thank you!

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IObit Security 360

 

OS: Windows 7 Home Premium 64-Bit [x86]

Version: 1.4.1.11

Define Version: 1407

Time Elapsed: 00:12:01

Objects Scanned: 66813

Threats Found: 2

 

|Name|Type|Description|ID|

Trojan.BuzusAovd, File, C:\Windows\winsxs\amd64_microsoft-windows-m..-downlevelmanifests_31bf3856ad364e35_6.1.7600.16385_none_5e6da7259d4ac682\icfupgd.dll, 12-241

Trojan.BuzusAovd, File, C:\Windows\winsxs\amd64_networking-mpssvc-svc_31bf3856ad364e35_6.1.7600.16385_none_f6092d1fe18dc440\icfupgd.dll, 12-241

 

 

Every time I scan with IObit's full scan it omes up with these. Something makes me doubt that the virus continually comes back. Using Norton coupled with Malwarebytes' Anti-Malware and CCleaner I am almost positive that I DO NOT have these viruses, and it seems to convenient that they are re-appearing.

Hi, i have the same problem using NOD32 version 4.2. Im in contact with eset and checking if is real or false, far now its false......instead of that i run the scan with malwarebytes and nothing affect the pc, so, for me its a false positive!!!!!

 

Heres the submited case to eset:

 

ESET Support Case Update: 488727 - nod 32 4.2 troyan infected

 

And the answer for now from them, after send a scan and sysinspector to them is:

 

"I would recommend uninstalling Iobit 360 Security because it does active monitoring of your computer. There could be potential conflicts with ESET that would alter the performance of your computer."

 

But any news i will keep you inform......

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FP cbva.dll -[sOLVED by db 1414]

 

Scan says Trojan.Bagle

 

Avast shows nothing on these files.

 

IObit Security 360

 

OS:Windows Vista

Version:1.4.1.11

Define Version:1413

Time Elapsed:00:17:43

Objects Scanned:75203

Threats Found:15

 

|Name|Type|Description|ID|

Trojan.Bagle, File, C:\Windows\ehome\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6000.16784_none_2809848d853b8021\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6000.16856_none_282bf6cb85215c23\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6000.16919_none_285a393f84fe358b\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6000.20969_none_28adc4889e4463e3\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6000.21051_none_28b06a469e43b07c\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6000.21119_none_28e3ae2c9e1c0897\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6001.18000_none_2a423f858224cf07\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6001.18177_none_29fd93fd82574126\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6001.18254_none_2a1034dd8249ba66\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6001.18322_none_2a2ea5f38233310c\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6001.22322_none_2ab840d89b50d3af\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6001.22423_none_2ab943089b4fea2d\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6001.22511_none_2ac214469b4998b5\cbva.dll, 12-1299

Trojan.Bagle, File, C:\Windows\winsxs\amd64_microsoft-windows-ehome-cbva_31bf3856ad364e35_6.0.6002.18005_none_2c2db8917f469a53\cbva.dll, 12-1299

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  • 3 weeks later...

[Msfdb.dll False Positive will be SOLVED by db 1422]

 

Before reporting a false positive, please save a scan report first and post it here. This will help us know the detailed information about the scan result.

 

Obit Security 360

 

OS:Windows 7

Version:1.4.1.11

Define Version:1421

Time Elapsed:00:11:19

Objects Scanned:72225

Threats Found:5

 

|Name|Type|Description|ID|

Tracking Cookies - Removed, Cookies, http://feeds.wired.com/wired/index, 7-2232

Tracking Cookies - Removed, Cookies, Cookie:max c roberts@go.com/, 7-1853

Tracking Cookies - Removed, Cookies, Cookie:max c roberts@atdmt.com/, 7-1543

Tracking Cookies - Removed, Cookies, Cookie:max c roberts@m.webtrends.com/, 7-2222

Trojan.Generic, File, C:\Program Files (x86)\Microsoft Sync Framework\v1.0\Runtime\x86\Msfdb.dll, 12-2454

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False Positive

 

Before reporting a false positive, please save a scan report first and post it here. This will help us know the detailed information about the scan result.

 

IObit Security 360

 

OS:Windows XP

Version:1.4.1.11

Define Version:1420

Time Elapsed:01:25:22

Objects Scanned:126647

Threats Found:1

 

|Name|Type|Description|ID|

Trojan.Generic, File, C:\Program Files\AVG\AVG8\avgchk.exe, 12-2075

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Obit Security 360

 

OS:Windows 7

Version:1.4.1.11

Define Version:1421

Time Elapsed:00:11:19

Objects Scanned:72225

Threats Found:5

 

|Name|Type|Description|ID|

Tracking Cookies - Removed, Cookies, http://feeds.wired.com/wired/index, 7-2232

Tracking Cookies - Removed, Cookies, Cookie:max c roberts@go.com/, 7-1853

Tracking Cookies - Removed, Cookies, Cookie:max c roberts@atdmt.com/, 7-1543

Tracking Cookies - Removed, Cookies, Cookie:max c roberts@m.webtrends.com/, 7-2222

Trojan.Generic, File, C:\Program Files (x86)\Microsoft Sync Framework\v1.0\Runtime\x86\Msfdb.dll, 12-2454

Hi Max Roberts

This is a FP.

We will solve the Msfdb.dll in our later update definition 1422.

 

Thanks for your support.

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IObit Security 360

 

OS:Windows XP

Version:1.4.1.11

Define Version:1420

Time Elapsed:01:25:22

Objects Scanned:126647

Threats Found:1

 

|Name|Type|Description|ID|

Trojan.Generic, File, C:\Program Files\AVG\AVG8\avgchk.exe, 12-2075

 

Hi onyxhawke

 

Thank you for your feedback!

Can you upload the file (avgchk.exe) to www.wikisend.com and give me the link, then we can further investigate it.

 

We are looking forward to your reply.

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OpenOffice.org 3 False Positive

 

The report copied below isn't formatted like the one shown in the software, but that's how it came out after saving. (And I have no idea why the smilies shown in the post preview are there.)

 

[beginSample]

 

unhandled(line:1):{***************************************************************************}

unhandled(line:1):unknown {***************************************************************************}

unhandled(line:2):{ }

unhandled(line:3):{ <b>Syntax: C: -Documents and Settings-Jim-Desktop-IObit Secur </b>}

unhandled(line:4):{ <b>Version: 0.0 </b>}

unhandled(line:5):{ <b>Date: 10.05.2010 </b>}

unhandled(line:6):{ <b>Author: n.n. from Ultraedit - see example for success </b>}

unhandled(line:7):{ }

unhandled(line:8):{ <b>source file: IObit Security 360 Report.log </b>}

unhandled(line:9):{ <b>filter: ultraedit2rjedit-awk.txt </b>}

unhandled(line:10):{ <b>filter version: $Revision: 1.23 $/$Date: 2006/08/15 20:05:10 $ </b>}

unhandled(line:11):{ }

unhandled(line:12):{ }

unhandled(line:13):{***************************************************************************}

unhandled(line:15):;------------------------------------------------------------------------------

unhandled(line:16):;IObit Security 360 Report.log:1:IObit Security 360

unhandled(line:17):[Options]

unhandled(line:19): CaseSensitive = "Yes"

unhandled(line:21):[beginSample]

unhandled(line:23):unhandled(line:1):Security 360

unhandled(line:24):unhandled(line:1):unknown Security 360

unhandled(line:25):unhandled(line:3):OS:Windows XP

unhandled(line:26):unhandled(line:4):Version:1.4.1.11

unhandled(line:27):unhandled(line:5):Define Version:1423

unhandled(line:28):unhandled(line:6):Time Elapsed:00:08:36

unhandled(line:29):unhandled(line:7):Objects Scanned:58331

unhandled(line:30):unhandled(line:8):Threats Found:1

unhandled(line:31):unhandled(line:10): -|Name|Type|Description|ID|

unhandled(line:32):unhandled(line:11):Trojan.Generic, File, C:\Program Files\OpenOffice.org 3\program\nsldap32v50.dll, 12-2454

unhandled(line:34):[EndSample]

 

[EndSample]

 

C:\Program Files\OpenOffice.org 3\program\nsldap32v50.dll was scanned online at http://virusscan.jotti.org and http://www.virustotal.com, and came out clean in both scans.

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The report copied below isn't formatted like the one shown in the software, but that's how it came out after saving. (And I have no idea why the smilies shown in the post preview are there.)

 

[beginSample]

 

unhandled(line:1):{***************************************************************************}

unhandled(line:1):unknown {***************************************************************************}

unhandled(line:2):{ }

unhandled(line:3):{ <b>Syntax: C:-Documents and Settings-Jim-Desktop-IObit Secur </b>}

unhandled(line:4):{ <b>Version: 0.0 </b>}

unhandled(line:5):{ <b>Date: 10.05.2010 </b>}

unhandled(line:6):{ <b>Author: n.n. from Ultraedit - see example for success </b>}

unhandled(line:7):{ }

unhandled(line:8):{ <b>source file: IObit Security 360 Report.log </b>}

unhandled(line:9):{ <b>filter: ultraedit2rjedit-awk.txt </b>}

unhandled(line:10):{ <b>filter version: $Revision: 1.23 $/$Date: 2006/08/15 20:05:10 $ </b>}

unhandled(line:11):{ }

unhandled(line:12):{ }

unhandled(line:13):{***************************************************************************}

unhandled(line:15):;------------------------------------------------------------------------------

unhandled(line:16):;IObit Security 360 Report.log:1:IObit Security 360

unhandled(line:17):[Options]

unhandled(line:19): CaseSensitive = "Yes"

unhandled(line:21):[beginSample]

unhandled(line:23):unhandled(line:1):Security 360

unhandled(line:24):unhandled(line:1):unknown Security 360

unhandled(line:25):unhandled(line:3):OS:Windows XP

unhandled(line:26):unhandled(line:4):Version:1.4.1.11

unhandled(line:27):unhandled(line:5):Define Version:1423

unhandled(line:28):unhandled(line:6):Time Elapsed:00:08:36

unhandled(line:29):unhandled(line:7):Objects Scanned:58331

unhandled(line:30):unhandled(line:8):Threats Found:1

unhandled(line:31):unhandled(line:10):-|Name|Type|Description|ID|

unhandled(line:32):unhandled(line:11):Trojan.Generic, File, C:\Program Files\OpenOffice.org 3\program\nsldap32v50.dll, 12-2454

unhandled(line:34):[EndSample]

 

[EndSample]

 

C:\Program Files\OpenOffice.org 3\program\nsldap32v50.dll was scanned online at http://virusscan.jotti.org and http://www.virustotal.com, and came out clean in both scans.

Hi Jim North

Maybe you scan just when we update our definitions version. As your data is still definitions version 1421. Please exit your running program and scan again to see whether you still have this issue.

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Hi Jim North,

 

The smiles come from the default forum punctuations for smilies.

I have corrected them in your post (inserting spaces beteen puctuation).

 

(:-|)=(: -|)(without the space in between : and -)

(:-D)=(: -D)(without the space in between : and -)

 

 

Hi hxin,

 

It is seen in the below quote from Jim North that that the definition version is 1423!!!

I don't understand how it is understood that the define version is 1421? Is it because the report gives unhendled?

 

nsldap32v50.dll file issue is supposed to be solved by db 1422. (I don't think db 1422 ever existed though.)

 

 

unhandled(line:23):unhandled(line:1):Security 360

unhandled(line:24):unhandled(line:1):unknown Security 360

unhandled(line:25):unhandled(line:3):OS:Windows XP

unhandled(line:26):unhandled(line:4):Version:1.4.1 .11

unhandled(line:27):unhandled(line:5):Define Version:1423

unhandled(line:28):unhandled(line:6):Time Elapsed:00:08:36

unhandled(line:29):unhandled(line:7):Objects Scanned:58331

unhandled(line:30):unhandled(line:8):Threats Found:1

unhandled(line:31):unhandled(line:10): -|Name|Type|Description|ID|

unhandled(line:32):unhandled(line:11):Trojan.Gener ic, File, C:\Program Files\OpenOffice.org 3\program\nsldap32v50.dll, 12-2454

 

Cheers.

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