Jump to content
IObit Forum
Top Free Driver Updater Tools Best 25 PC Optimization Software Best 22 Antimalware Best 22 Uninstaller Software IObit Coupons & Discount Offers PC Optimizer Mac Boost Advice IObit Advanced SystemCare Pro Review IObit Coupons A Good Utility Program From IObit IObit Driver Booster Pro Review IObit Promo Codes IObit Coupon Codes IObit Coupons and Deals FAQs IObit Software Coupons & Promo Code

Fraudulent Software


Recommended Posts

After I upgraded Advanced System Care and Malware packages I found a new virus on my computer.  I ran you virus checker and it did not find it.  It leads me to suspect that your company purposefully added that virus to my system.  It is call Altruistic.....funny how your crooked company sets its customers up to cheat and steal from them.  At expiry date I will NOT renew my software.  You people should be ashamed of yourselves but that would be too much to expect.

Link to comment
Share on other sites

  • 2 weeks later...
On 1/20/2023 at 12:06 AM, Erik1948 said:

After I upgraded Advanced System Care and Malware packages I found a new virus on my computer.  I ran you virus checker and it did not find it.  It leads me to suspect that your company purposefully added that virus to my system.  It is call Altruistic.....funny how your crooked company sets its customers up to cheat and steal from them.  At expiry date I will NOT renew my software.  You people should be ashamed of yourselves but that would be too much to expect.

Hi

I am sorry to hear that.

Please take some screenshots of the virus and send them to us. Guide for taking screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm 

And please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email feedback@iobit.com. 

Thank you.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...