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Keyboard no longer working


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Dear user,

Sorry for the delayed reply. We analyzed the log and find there is an error code 19 in ASUS Number Pad

Please follow the steps in the attachment to see if it can fix the problem. (Note: the attached file is in English, you can use google translate https://translate.google.com to help you understand the attached file)

If the problem remains, please download http://www.cd4o.com/drivers/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYYYMMDD.zip on your desktop > send us the zip file to look into the issue.

Thanks in advance.

Solutions to error code.docx

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