Installed Smart Defrag 9 on my Windows PC running System 10x64

[bruceettenberg]

Every time I try to run Smart Defrag 9 my computer freezes and the only way to restart is to turn it off and on. CTRL-ALT-DLT doesn't work. Is there any way to check my HD?

[Cicely]

Hi there,

Could you please check whether you can run it correctly if you restart your PC in safe mode?

To look into the issue, please download the tool from https://cdn.iobit.com/dl/tools/SDInfoHelper.exe

Then double click to run this tool and click “Save report to Desktop”. You will get a zipped file IObit_Debug_Info.zip on your desktop. Please send it to us so that we can get the detailed information to look into.

If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

Your understanding is highly appreciated. The more information you provide, the easier we can analyze the cause of the problem.

Looking forward to hearing from you and we can figure out the solution soon.