Issue With Performance Monitor

[-öÐë.X-]

hello

I'm having problems with my new version, the performance monitor is constantly buggy, it only resolves when I disable it and enable it again but even so the bug occurs continuously.... 

[Cicely]

On 11/1/2023 at 7:39 AM, -öÐë.X- said:

hello

I'm having problems with my new version, the performance monitor is constantly buggy, it only resolves when I disable it and enable it again but even so the bug occurs continuously.... 

Hi

Sorry for the issue you encountered.

Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

Thank you.

[Cicely]

On 11/1/2023 at 7:39 AM, -öÐë.X- said:

hello

I'm having problems with my new version, the performance monitor is constantly buggy, it only resolves when I disable it and enable it again but even so the bug occurs continuously.... 

Hi there,

Our technicians work out a demo to fix the issue. Please follow the steps below to check again. 

1. Right-click on any blank space of Performance Monitor to choose Exit to exit it.

2. Right-click the Advanced SystemCare desktop icon and select Open file location to open its installation folder, find Monitor.exe, and delete it.

3. Download the new Monitor.exe file from the link below and put it into the installation folder.
http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FZFTH65448c3ae1ed3.exe&displayName=Monitor.exe

4. Run Performance Monitor again to see whether you still encounter this problem or not. Please tell us the result.

Thank you.

[-öÐë.X-]

On 11/3/2023 at 6:27 AM, Cicely said:

Hi there,

Our technicians work out a demo to fix the issue. Please follow the steps below to check again. 

1. Right-click on any blank space of Performance Monitor to choose Exit to exit it.

2. Right-click the Advanced SystemCare desktop icon and select Open file location to open its installation folder, find Monitor.exe, and delete it.

3. Download the new Monitor.exe file from the link below and put it into the installation folder.
http://tickets.iobit.com/index.php?r=site/download&fileName=attachment%2FZFTH65448c3ae1ed3.exe&displayName=Monitor.exe

4. Run Performance Monitor again to see whether you still encounter this problem or not. Please tell us the result.

Thank you.

hello friend.
Follow your step by step and solve the problem, thank you for the solution...
grateful. 

[-öÐë.X-]

Well, this morning I went to look at my PC, and unfortunately for me the performance monitor started giving me problems again, crashing and returning only when I close it and open it again through the settings and I'm in this cycle again 

[Cicely]

23 hours ago, -öÐë.X- said:

Well, this morning I went to look at my PC, and unfortunately for me the performance monitor started giving me problems again, crashing and returning only when I close it and open it again through the settings and I'm in this cycle again 

Hi

We are sorry to hear that.

Please download the tool again from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the new zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

Thanks.