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update stuck in initializing to download driver


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i have a problem with my iobit driver booster, becasue whenever i want to update the driver it stuck in initializing to download driver downloading 1 % and if i try to wait it  has been failed. Please help m e!!

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Hi there, 

Did you still need our help in this case?

Since the environment of each PC is different, we need the tool to get the information about your system and the operation of our program. Without the required information, we can do little to analyze the issue or further help you. Your understanding is highly appreciated and it would be much better if you can follow the steps in the previous email to get the information.
Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file.

We will analyze the file and try our best to find a solution for you.

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