Problem Installing ASC

[flicker1415]

Hi. I have Win 10. I have recently uninstalled ASC Ultimate. When I tried to install ASC the process failed. I got the following error messages.

1. CreateFile failed; code 5.Access is denied

2. Setup was not completed. Please correct the problem and run setup again.  

3. Failed to Install Advanced SystemCare! Please close security software and restart your computer to try again.

I restarted the computer but got the same result. I tried to run the app as administrator and the same happened.

Can anyone help? Thanks in advance.    

[Cicely]

On 5/18/2024 at 1:18 PM, flicker1415 said:

Hi. I have Win 10. I have recently uninstalled ASC Ultimate. When I tried to install ASC the process failed. I got the following error messages.

1. CreateFile failed; code 5.Access is denied

2. Setup was not completed. Please correct the problem and run setup again.  

3. Failed to Install Advanced SystemCare! Please close security software and restart your computer to try again.

I restarted the computer but got the same result. I tried to run the app as administrator and the same happened.

Can anyone help? Thanks in advance.    

Hi

Sorry for the issue you encountered.

Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder.

Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com.

Thank you.