Help me please with Spyware.win32/dropper

[jinyoon12]

Hi, I am using Iobit Security 360. And I am having problems with

Spyware.Win32/Dropper. when I scan the computer it keeps coming back.

and it said that it is quartined but it keeps coming back what should I do? My computer is really really slow. it takes like 30min to boot the computer. What should i do

[333halfevil]

Hi there. Can you please do the following. And remember do NOT delete anything.

 

Run Hijack Scan and save a log. Once a log file is saved to your desktop, please attach it to or paste it in this thread.

http://img30.imageshack.us/img30/7895/74140502.png

[jinyoon12]

when I try to scan & save a log it suddenly disappear (the box where it used to say Hijack Scan is blank) and I cannot click on Hijack Scan anymore

I don't know what to do

[333halfevil]

Please boot into Windows Safe Mode and then run a Hijack Scan by doing the following:

 

• If the computer is running, shut down Windows, and then turn off the power
  
• Wait 30 seconds, and then turn the computer on.
  
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  
• Ensure that the Safe mode option is selected.
  
• Press Enter. The computer then begins to start in Safe mode.
  
• Open Security 360 and select Hijack Scan. Save a log and post it on the forums.
  
• When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.

[jinyoon12]

omg I don't know what to do.....

So I started the computer in safe mode.

I know this of course because on the background it says safemode

than I started Iobit 360 but Hijack Scan was still blank.

That is the only thing not working. I wish I can send you guys a photo of this ....

So I tried to erase Iobit 360 and re install the iobit 360.

than it appeared again (hijack Scan) than I tried to save the log than it suddenly goes off again. And I cannot click Hijack Scan again.

Omg.... And when I scan with Iobit 360 it keeps showing Spyware win32/Dropper.

What should I do?

[enoskype]

Hi jinyoon12,

 

Did you try taking the HijackThis report from Advanced SystemCare 3 ?

 

Cheers.

[detailer]

False Positive?

 

j12-Check out post #2 on this forum.Seems the same detection by 360 comes back as no threat from VT.Try installing the free version of Malwarebytes ,let it update and run a full scan.Let's see if you have any nasties running that are slowing you down.I suspect you need to defrag your drive and loose a ton of junk and temp files,but let's see what the MB scan comes up with.

[jinyoon12]

I don't know what the hack is wrong. But when i tried to do the scan with the Malwarebytes it suddenly shuts off

and I cannot start the program again...

maybe i should re install the computer?

[solbjerg]

Hi jinyoon

Would you please give some information as to what Operating System you are running, and what programs you have and what programs are running and what automatic functions you have running too.

Is it a desktop or a laptop computer, do you run it on batteries and what settings do you have?

Cheers

solbjerg

 

 

I don't know what the hack is wrong. But when i tried to do the scan with the Malwarebytes it suddenly shuts off

and I cannot start the program again...

maybe i should re install the computer?

[Dohman]

I am having the same exact problem, I am running Windows Xp. I have tried running numerous spyware, and malware programs, and they all shut off before they finish. Please Help.

[zegman]

As a last resort, you could download the Dr Web Live CD. Burn the iso file and then boot off this cd to scan your computer. Dr Web usually does a very good job of cleaning.Try the SuperAntispyware online scanner. Also, you can download hitman pro. Remember to back up all of your important files.

 

http://www.freedrweb.com/livecd/

 

http://www.superantispyware.com/onlinescan.html

 

http://www.surfright.nl/en/hitmanpro

 

Try the web site Bleepingcomputer.com. They are a very good site for malware removal help.

[MacPeter]

Hi,

 

In case of such an infection RSIT is called for. Then I could help to remove it.

 

In our security sub-forum we have better tools than that.

 

 

It's up to you...

[Dohman]

what is RSIT

 

Random's System Information Tool

[Dohman]

I tried hitman and the spyware program, however the virus does not let me run the programs, they start, then just shut off. I am going to try the drweb now.

[Dohman]

I burned the iso file, however I am not sure what to do when I boot from the disc, it didn't scan anything. Do I have to put codes in?

[zegman]

First, try to download the free version of superantispyware and run it in safe mode. Also, did you try running malwarebytes in safe mode? If you can get malwarebytes or superantispywae to run in safe mode, try the Dr Web Cure it file to scan afterwords. Do this in safe mode. If that does not work, the documentation for the live cd is here. It takes awhile after you click the link to get the pdf file. It is very important to first backup your personal data.

 

http://www.freedrweb.com/cureit/

 

ftp://ftp.drweb.com/pub/drweb/livecd/LiveCD-en.pdf

[Dohman]

okay I am going to run to best buy to buy a external harddrive to put all my important files on, is there anything else I should do. I tried running those programs in safemode, and they start, then just shut down. When I try to restart them, they do not work.

[zegman]

If they do not run in safe mode, then you will have to use the Live CD or make your own Ultimate Boot CD. If the computer does not boot after cleaning, do you have the ability to reload the operating system to a clean state? If not I would recommend that you first go over to Bleepingcomputer.com and ask for help there. They are very helpful in removing malware. One more point. Try to rename the malwarebytes executable file to a random name such as daljda.exe and try running it from its install folder in safe mode. For information on making a Boot Cd for malware removal. You must have a Windows XP CD, with at least Service Pack 1.

 

http://www.bleepingcomputer.com/forums/forum22.html

 

 

http://remove-malware.com/how-to/how-to-make-a-bootable-antivirus-disc/

 

He also has video tutorials on how to build and use this disk.

 

http://remove-malware.com/how-to/how-to-build-a-bootable-anti-malware-disc-videos/