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For the past two weeks or so My system freezes; some times once per day, sometimes four times sometimes not at all.

I run Windows 7 PRO and HP Compac 500 B MT. I also run Microsoft Internet Security and Advanced System Care with Iobit 360.

At the suggestion of IOit herewith the Hijack log. I did notice svchost.exe :twisted:???Any suggestion will be most welcome. Tony


Logfile of IObit HijackScan v1.0.0.0

Scan saved at 9:46:36, on 2010-5-11


Running processes:











c:\Program Files\Microsoft Security Essentials\MsMpEng.exe




C:\Program Files\Nero\Tools\InCD\InCDSrv.exe






C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

C:\Program Files\CheckPoint\ZAForceField\ForceField.exe



C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe

C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe


C:\Program Files\IObit\IObit Security 360\IS360srv.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\Program Files\Google\Update\\GoogleCrashHandler.exe

C:\Program Files\Nero\Tools\InCD\NBHRegInCDSrv.exe

C:\Users\Tony\Documents\Software\Desktop Calendar\DesktopCalendar\DesktopCalendar.exe

C:\Program Files\PDF Complete\pdfsvc.exe

C:\Program Files\Nero\Tools\InCD\InCD.exe



C:\Program Files\IObit\IObit Security 360\is360tray.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\Microsoft Security Essentials\msseces.exe




C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe

C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE


C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\MimarSinan Rubber Ducky\RubberDucky.exe

C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe

C:\Program Files\Innovative Solutions\DriverMax\devices.exe

C:\Program Files\Nero\Tools\InCD\NBHGui.exe

C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe


C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe


C:\Program Files\Adarian\Adarian Money\AMRemind.exe

C:\Program Files\C-Organizer Pro\C-OrganizerPro.exe

C:\Users\Tony\AppData\Roaming\CBS Interactive\CNET TechTracker\TechTracker.exe

C:\Program Files\Secunia\PSI\psi.exe

C:\Program Files\Qlock\qlock.exe

C:\Program Files\stickies\stickies.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

C:\Program Files\IObit\IObit Security 360\is360.exe


C:\Program Files\IObit\IObit Security 360\a_hijackscan.exe


O2 - BHO: Adobe PDF Link Helper - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Unknown - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll

O2 - BHO: ZoneAlarm Toolbar Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll

O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\Program Files\mcafee\SITEAD~1\mcieplg.dll

O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} - C:\Program Files\Free Download Manager\iefdm2.dll

O2 - BHO: GooglePreviewIE Toolbar Helper - {D476B977-AF6C-481A-8472-2ABAB5E89F20} - C:\Program Files\GooglePreviewIE Toolbar\v3.3.0.2\GooglePreviewIE_Toolbar.dll

O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\\gears.dll

O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll

O3 - Toolbar: GooglePreviewIE Toolbar - {AEC32322-9D72-4C55-A108-33875F07BC03} - C:\Program Files\GooglePreviewIE Toolbar\v3.3.0.2\GooglePreviewIE_Toolbar.dll

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll

O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\Program Files\mcafee\SITEAD~1\mcieplg.dll

O3 - Toolbar: ZoneAlarm Toolbar - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [AWC.exe] C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [MimarSinan Rubber Ducky] "C:\Program Files\MimarSinan Rubber Ducky\RubberDucky.exe"

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [DriverMax] "C:\Program Files\Innovative Solutions\DriverMax\devices.exe" -agent

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [Adobe ARM] C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [NBHGui] C:\Program Files\Nero\Tools\InCD\NBHGui.exe

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [smartRAM] "C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe" /m

O4 - HKCU|\Software\Microsoft\Windows\CurrentVersion\Run\: [DriverMax_RESTART] "C:\Program Files\Innovative Solutions\DriverMax\devices.exe" -RESTART

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe" /autorun

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [ClocX] C:\Program Files\ClocX\ClocX.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [WallisDeskTopCal] C:\Users\Tony\Documents\Software\Desktop Calendar\DesktopCalendar\DesktopCalendar.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [inCD] C:\Program Files\Nero\Tools\InCD\InCD.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [iObit Security 360] "C:\Program Files\IObit\IObit Security 360\IS360tray.exe" /autostart

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [iSW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [MSSE] "c:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM|\Software\Microsoft\Windows\CurrentVersion\Run\: [Persistence] C:\Windows\system32\igfxpers.exe

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200

O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html

O8 - Extra context menu item: Download all with Free Download Manager - file://C:\Program Files\Free Download Manager\dlall.htm

O8 - Extra context menu item: Download selected with Free Download Manager - file://C:\Program Files\Free Download Manager\dlselected.htm

O8 - Extra context menu item: Download video with Free Download Manager - file://C:\Program Files\Free Download Manager\dlfvideo.htm

O8 - Extra context menu item: Download with Free Download Manager - file://C:\Program Files\Free Download Manager\dllink.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html

O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html

O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html

O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html

O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html

O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html

O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html

O9 - Extra button: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} -

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -

O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra button: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra button: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html

O16 - DPF: {070DC617-E3B7-468B-A29C-D4E84FAE938C}MasterVersion.VersionControl.1 - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94}PCPitStop.sys.1 - http://utilities.pcpitstop.com/Nirvana/controls/PCPitStop.CAB

O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10}Microsoft.wlsc.WrapperAX.2 - http://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab

O16 - DPF: {94E5218F-9737-4FC2-8457-567B1FF23DC0}DiskMD3Ctrl.diskhealth.1 - http://utilities.pcpitstop.com/Nirvana/controls/DiskMD3Ctrl.dll

O16 - DPF: {A27C56D2-3F58-4ABB-AA31-1168EDA6636F}PCMaticCtrl.PCMaticVer.1 - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab

O16 - DPF: {A553720A-BFED-4EA4-A71F-7EFCA690A1F7}PCPitstopAntiVirus.AntiVirus.1 - http://utilities.pcpitstop.com/Nirvana/controls/pcpitstopAntiVirus.dll

O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7}PCPitstop2.Exam.1 - http://utilities.pcpitstop.com/Nirvana/controls/pcpitstop2.dll

O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

O23 - Service: DCOM Server Process Launcher (DcomLaunch) - Unknown -

O23 - Service: Diagnostic Policy Service (DPS) - Unknown -

O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Group Policy Client (gpsvc) - Unknown -

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HP Health Check Service (HP Health Check Service) - Hewlett-Packard - C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe

O23 - Service: hpqwmiex (hpqwmiex) - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: Windows CardSpace (idsvc) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe

O23 - Service: InCD Helper (InCDSrv) - Nero AG - C:\Program Files\Nero\Tools\InCD\InCDSrv.exe

O23 - Service: IS360service (IS360service) - IObit - C:\Program Files\IObit\IObit Security 360\IS360srv.exe

O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

O23 - Service: McAfee SiteAdvisor Service (McAfee SiteAdvisor Service) - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe

O23 - Service: Nero Registry InCD Service (NeroRegInCDSrv) - Nero AG - C:\Program Files\Nero\Tools\InCD\NBHRegInCDSrv.exe

O23 - Service: Net.Tcp Port Sharing Service (NetTcpPortSharing) - Unknown - %systemroot%\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe

O23 - Service: PCPitstop Scheduling (PCPitstop Scheduling) - PC Pitstop LLC - C:\Program Files\PCPitstop\PCPitstopScheduleService.exe

O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe

O23 - Service: Quality Windows Audio Video Experience (QWAVE) - Unknown - %windir%\system32\svchost.exe

O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Unknown -

O23 - Service: Security Accounts Manager (SamSs) - Unknown -

O23 - Service: Secondary Logon (seclogon) - Unknown - %windir%\system32\svchost.exe

O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown -

O23 - Service: Windows Modules Installer (TrustedInstaller) - Unknown -

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

O23 - Service: Block Level Backup Engine Service (wbengine) - Unknown - %systemroot%\system32\wbengine.exe

O23 - Service: Diagnostic Service Host (WdiServiceHost) - Unknown -

O23 - Service: Diagnostic System Host (WdiSystemHost) - Unknown -

O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %PROGRAMFILES%\Windows Media Player\wmpnetwk.exe

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One particular thing I noticed was you are using two Anti-Viruses - McAffee and Microsoft Security Essentials. Using two Antiviruses is usually frowned upon as they can conflict with each other and lessen each individual effects.

It can possibly cause other PC issues as well. You might want to consider

keeping just one.

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For the past two weeks or so My system freezes



first this try the above suggested advice.disable one of them from starting..


ok not a easy ask from here : i assume you have no back up image?


if you do have, reinstall that first.,before you do make one of the present c:\ drive. in a other directory..just in case you do not want to lose anything.

but you will be back to what it is now..if you want your system as is now..

by reinstall it...


so put on your thinking cap!


now think back to before this has started..what did you install since then when this started to happen? any add in or updates.or added applications..

next try this rid the tool bars you have it seems a few,thy may be causing this (possibility) /stop Google for a start.any and all uninstall this .reboot try again see how you fair..


so you could reinstall your image, or try to uninstall one by one till you find what it is causing the crashing of the system..its not easy to ask as we do not know what you installed or what you use,and when this occurred ,could be simple fix.or a reinstall ..or somewhere in between..


but the best bet is you back up image you made 5 -6 weeks back

always the best bet..


Ducky\RubberDucky.exe" what is this ?



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Hi itsmejjj,




MimarSinan Rubber Ducky System Monitor is a free performance monitoring software that has a small aquarium that sits on top of your system tray.


Each elements of the aquarium represent a system information:

Swimming Duck-no choking , water level-memory, water color-swap file usage, fishes-network traffic, plants-HD I/O and bubles-CPU activity. :lol:


http://www.raymond.cc/images/rubber-ducky-waterlevel.png..... http://www.raymond.cc/images/rubber-ducky-water-color.pnghttp://www.raymond.cc/images/rubber-ducky-fish.png ....http://www.raymond.cc/images/rubber-ducky-bubbles.png



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Many thanks for the input. By the way I love my Rubber Ducky. It provides very good, ongoing, information in a very simple way.


HP has decided, quote:



They are supposed to come today to change the board.

This morning it took six tries to get me going. I am surpised I was able to manage this response.


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One particular thing I noticed was you are using two Anti-Viruses - McAffee and Microsoft Security Essentials. Using two Antiviruses is usually frowned upon as they can conflict with each other and lessen each individual effects.

It can possibly cause other PC issues as well. You might want to consider

keeping just one.


Very good advice. It looks like it may have the ZoneAlarm Security Suite running as well which would be 3 antivirus running.


Microsoft, Kaspersky and Symantec recommend that you do not have more than one antivirus product installed and running on your computer at the same time.


The real-time protection of two antivirus programs may conflict with each other and cause the following:


* False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.

* Conflicts: Your system may lock up due to both products attempting to access the same file at the same time.

* Performance: More that one antivirus will cause your PC to become slow and it may even crash or blue screen.

* Less protection: Two antivirus trying to scan the same file may interfere with the process and allow a malicious file onto the computer without notice to you.

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Hi guys,


Perhaps the security side of Tony should be looked closer.


I think it is ZoneAlarm Pro without antivirus.


And, I believe the service for McAfee is a residue and only SiteAdvisor is present and no McAfee anti virus plus exist.

The only resident A/V is MSSE.

Also, the PC has been online checked for virus by PC Pitstop.


Well, there are two site security checkers anyway, ZA Trust Checker and McAfee SiteAdvisor. It will cause a fraction of time on the internet.




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Guys, gals ;


Maybe I'm missing something, but all McAfee stuff I see is Site Advisor and Security Scan. Security Scan is now bundled with a lot of freebies like Adobe Reader, Flash (Adobe) and others.


Our new member was also worried about "svchost.exe" being present in the log...

@Tony : svchost.exe is a Windows system file, responsible for launching many Services, which is why we see so many instances of it running. Perfectly normal :grin:



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I don't know, enoskype... you tell me... :mrgreen:


But seriously folks (guys and gals, hehe). I was just being polite. We have many readers here, I'm sure, so I was covering all the bases. Who knows, maybe Krissy will stop by and read (see my sig - fresh flowers every day :grin:).



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