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Unable to enter windows session password after system optimization

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  • Unable to enter windows session password after system optimization

    I just bought my Advanced systemcare pro license today.
    After the first system optimization and reboot of my computer, i'm now unable
    to enter my windows session password. Each time i press a letter on my keyboard windows try
    To enter the session.
    Does anybody have encountered this problem ?
    Thank you for your help !

  • #2
    Dear Customer,

    Sorry for the problem you encountered. It would be grateful if you can help us look into the issue by providing us with more information below:

    1.Please send us the screenshot of where the passward is so that we can see it clearly.

    Guide for taking screenshot: http://www.take-a-screenshot.org/

    2.Please follow the steps below to provide us with the requested file for our further investigation.

    1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe

    2) Double click to run this tool on the PC with problem and click 'Save report'.

    3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.

    4) Send the zipped file to us so that we can get the detailed information to look into.

    If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.

    Thanks for your time and assistance in advance.

    IObit Support Team --
    If you're happy with our products, please tell your friends, families and colleagues about IObit and IObit products! We'd be very grateful!

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