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Unable to enter windows session password after system optimization


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I just bought my Advanced systemcare pro license today.

After the first system optimization and reboot of my computer, i'm now unable

to enter my windows session password. Each time i press a letter on my keyboard windows try

To enter the session.

Does anybody have encountered this problem ?

Thank you for your help !

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Dear Customer,


Sorry for the problem you encountered. It would be grateful if you can help us look into the issue by providing us with more information below:


1.Please send us the screenshot of where the passward is so that we can see it clearly.


Guide for taking screenshot: http://www.take-a-screenshot.org/


2.Please follow the steps below to provide us with the requested file for our further investigation.


1) Download the tool from http://testdemo.iobit.com/InfoHelper.exe


2) Double click to run this tool on the PC with problem and click 'Save report'.


3) After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved. Click 'OK' button to open that saved folder.


4) Send the zipped file to us so that we can get the detailed information to look into.


If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us.


Thanks for your time and assistance in advance.



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  • 1 month later...

Have you tried changing the keyboard layout of your system before you optimized it?

I have a possible solution and that is you need to connect to the internet before logging in to the session.

And then choose the option to sign in using the Microsoft account password that you use.

Once done, you will be able to login to your system.

Then you can change the password.

After that, you will be able to use your computer as always.




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  • 3 weeks later...

I bought ASC pro 9 months ago, and I had the same problem exactly, tried several times but no permanent solution I could find, that is why I didn't use it since 8 months, one way to fix your windows is by using Microsoft MediaCreationTool.exe and upgrade your windows to the latest while keeping all your apps and almost all the settings, if you found a solution I'll be grateful if you post it here, Thanks and good luck.



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As the other user has stated you’ll have to create a recovery drive using the media creation tool available on the official website of Windows.


Once the media creation tool has been created, boot from it and replace the current version of Windows may while keeping your files and programs intact.


There is an option for that while installing Windows.


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  • 1 month later...

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