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Hi there, You can click the arrow to change the type of disk.

Hi Baoover， Thanks for your feedback. IObit Malware Fighter can detect Wannacry virus. For the situation you mentioned, please zip the sample with the password infected and send it to us for analysis. ( Maybe it is new variant download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience. Looking forward to hearing from you.

Hello, Sorry to hear that. Does the issue happen every time? If it does, please send us the related screenshot to show where it locks. Guide for taking screenshots can be found on http://www.take-a-screenshot.org/ Please also tell us the operations you took with our program before you encountered this problem and download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe Double click to run this tool on the PC with the problem and click 'Save report'. After it finishes, you will get a popup window to tell you where the report file IObit_Debug_Info.zip is saved d. Click the 'OK' button to open that saved folder. Send the zipped file to us so that we can get the detailed information to look into Looking forward to hearing from you. Thank you for your patience.

Hi joinit, Sorry to hear that. What happened? Please describe the whole issue more clearly with a related screenshot. Besides, our products are 100% safe and secure. There should be some misunderstandings. Looking forward to hearing from you.

Hi Sorry for the issue you encountered. Please download and reinstall the latest version of ASC Ultimate from the link below to check again. https://cdn.iobit.com/dl/asc-ultimate-setup.exe And please choose the third option "Add to Ignore List" in the popup window to add the file to the ignore list. Then this file will not be reported again. Wish you a nice weekend ahead~

Könnten Sie uns bitte weitere Details zum Fahrer geben? Die Download-URL dieses fehlenden Treibers wäre sehr hilfreich.

Hi I am sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi Baoover, Sorry for my late reply. Please upload the suspicious file to https://www.sendspace.com/ and send us the link by PM for analysis. Looking forward to hearing from you.

Hello, Thank you for contacting IObit. T Could you please tell us why you do not want IObit Uninstaller? Does it bring you any inconvenience? By the way, you can remove IObit Uninstaller refer to https://www.iobit.com/en/allfaq.php#a1d33d0dfec820b41b54430b50e96b5c Looking forward to hearing from you.

Hi Baoover, Can you upload the suspicious file to https://www.sendspace.com/ and send us the link to get it for analysis? Looking forward to hearing from you.

Hello, Sorry for the problem. Could you please send us your email address by PM so that we can further check it for you?

Hi there, Since the environment of each PC is not the same, the cause of the same problem may differs. If you want us to help you find a solution, it would be much better for you to get information with the tool https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe and then send us the log. We will try our best to find a solution asap.

Hi Baoover, Sorry for my late reply. Please tell us the name of the malware you mentioned. Then, we can collect the sample to let IMF can remove it in the future. Or any screenshots of the malware will be helpful. Guide for taking screenshot. http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm Looking forward to hearing from you.