Real-time protection help

[Mitch86]

My regular download speeds are ~15mb/s however as soon as I enable real-time protection they drop to nothing above .4mb/s (to a local server). When enabled I can't download the virus database update at anything faster than 12kb/s.

 

What can you do to fix this?

[Melvin_Deal]

My regular download speeds are ~15mb/s however as soon as I enable real-time protection they drop to nothing above .4mb/s (to a local server). When enabled I can't download the virus database update at anything faster than 12kb/s.

 

What can you do to fix this?

 

 

Welcome to the Iobit forums... I just have to ask the stupid obvious question... please forgive!

 

As soon as you enable the real time protection of what?

 

Sincerely,

-Mel

Live long and prosper!

[Mitch86]

Advanced SystemCare with Antivirus 2013, sorry I just assumed it'd be known by the forum I'm in.

[Melvin_Deal]

Hi Mitch86,

 

Thanks for the obvious answer to my stupid question!

 

I cannot address this.

 

Are you running a firewall? This will be my last post on this as I am not familiar with ASC/AV.

 

Hopefully others more familiar will post.:smile:

 

 

Sincerely,

-Mel

Live long and prosper!

[Mitch86]

Just the windows firewall now

[Cicely]

My regular download speeds are ~15mb/s however as soon as I enable real-time protection they drop to nothing above .4mb/s (to a local server). When enabled I can't download the virus database update at anything faster than 12kb/s.

 

What can you do to fix this?

 

Hi Mitch86,

 

I have reported this error to our programmers now. They will look into it and I will contact you when there is any updates.

[Mitch86]

Thanks very much Cicely, what aspect of the program won't be applied to my computer while the protection is disabled? The anti-virus?

[Cicely]

You can still perform on-demand scan. You just can not use the real-time protection, which is kind of on-access scan.

 

A simple example, when you insert an USB, the program will not pop up a window to tell you that the USB has been scanned and you can open it safely now.

[Mitch86]

Ah I see, thanks.