Freezing after database update. [SOLVED by ASC w A/V 2013 (5.6.3.272)]

[AIC1]

Hi,

 

I have Advanced system care with antivirus 2013, my computer become freezing every time I finished update the database. Anyone can help me to solve this issue ?

 

Thanks.

[solbjerg]

Hi AIC

Please give some more information about your setup and configuration.

Do you have more than one antivirus program?

One of the problems may be that you use XP sp.2

You could try updating the service pack you use - sp.2 which isn't supported by Microsoft anymore, the supported service pack is sp.3

Cheers

solbjerg

 

 

Hi,

 

I have Advanced system care with antivirus 2013, my computer become freezing every time I finished update the database. Anyone can help me to solve this issue ?

 

Thanks.

[Cicely]

Hi AIC1,

 

Please find autoupdate.log in program installation folder and send it to us to look into.

 

Please download the test tool from http://wikisend.com/download/108040/GetInfo.exe

 

Then double click to run this tool and click Save report to Desktop. Send us this report IObit_Debug_Info.txt so that we can get the detailed information to look into.

 

You can send the two files to avfeedback@iobit.com.

[AIC1]

Thanks guys, 2 two files sent to the mentioned email. Waiting for your solution.

[Cicely]

Hi AIC1,

 

We have emailed you the fix.

 

Please give us a feedback no matter whether it works or not.

 

Thanks. :-P

[enoskype]

Hi Cicely,

 

I confirm the same problem of freezing after database update in ASC wA/V 2013.

 

Do you want me to send you the same 2 files as AIC1 to get the e-mail for fixing?

 

Cheers.

[Cicely]

Hi enoskype,

 

We also need the getinfo file to check the cause of the freeze so that can provide fix accordingly.:oops:

 

Please email me.

[enoskype]

Hi Cicely,

 

After exchanging the e-mails and using the files, the situation was the same.

 

After updating to ASC w A/V 2013 5.6.3.272, it started updating and there was no freezing at the end of downloading the update.

 

But I would like to point out that I have also changed my power settings of my HP laptop to High Performance in the mean time by chance.

 

Reading in Windows 8 homegroup issue? thread about the similar glitches of HP power settings, I wonder which one is the solution to culprit.

 

Cheers.

[enoskype]

I can confirm that, after updating to the latest version of ASC wA/V 2013 (5.6.3.272), database updatings do not cause freezing anymore and it is not related to the power settings of HP laptop.

 

Cheers.