Setup keeps interrupting and getting stuck

[MickA]

Greetings

 

I wonder what is wrong with the installation program (imf-setup.exe).

 

Problem: When I have dowloaded the setup program and try to run it ... it is stuck.

 

A program symbol ('Setup') stays visible in the Windows bar, but nothing happens. Eventually, I need to End task in the Windows Task Manager.

 

I am thankful for any piece of advice.

[Buddahfan]

Greetings

 

I wonder what is wrong with the installation program (imf-setup.exe).

 

Problem: When I have dowloaded the setup program and try to run it ... it is stuck.

 

A program symbol ('Setup') stays visible in the Windows bar, but nothing happens. Eventually, I need to End task in the Windows Task Manager.

 

I am thankful for any piece of advice.

 

It could be blocked by an anti-malware program on your computer. I do have a couple of questions.

 

1. When the installation appears stopped does the Windows Task Mgr show any CPU usage for the installation process or does it drop to zero?

 

2. Have you ever previously had a another version of IMF installed on that computer? If so I would clean it up but removing all instances of it. This seems like a long shot to solve the problem but one never knows.

 

You could also check the Windows Event log and see if it has a message about this. That is all I can think of for now. Good luck

[MickA]

Did Registry cleaning + Checked firewall, no go

 

Thank you Buddahvan

 

1. When the installation hangs, the process stops to zero in the Windows Task manager.

 

2. According to your advice, I used Regedit and removed those (old) entries. (Yes, I had earlier installed the Malware Fighter and removed it.)

 

Additionally, I checked that my virus scanner & firewall allows the Iobit Malware Fighter to go through.

 

Still, no luck.

 

The installation freezes again (like previously).

 

 

Any other ways to proceed?

 

Thanks in advance

[Cicely]

Hi MickA,

 

Thanks for your feedback.

 

To look into the issue, please send us the related screenshots about it.

 

Guide for taking screenshot.

 

http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm

 

By the way, where did you download? Please download from http://www.iobit.com/downloadcenter.php?product=imf-pro to see whether the issue continues.

 

Looking forward to hearing from you.

[MickA]

Here is a screen shot - Setup frozen

 

[ATTACH]13147[/ATTACH]

 

Like mentioned above, this 'freezing in the Windows panel' happens always when I try install it. I have even made a hole in the firewall for the imf-setup-pro.exe . Still, no luck.

 

Every extra hint welcome

[enoskype]

Hi MickA,

 

Can you please try disabling Fsecure and then install IMF. Allowing IMF within Firewall and Fsecure may not be enough for the permissions.

 

Also try to install the setup of IMF with "Run As Administrator" option.

 

Cheers.

[Cicely]

Hi MickA,

 

Thanks for your continual feedback.

 

Have you tried the method by enoskype? Does it work?

 

Besides, please download the latest IMF 2.2 from http://download.cnet.com/IObit-Malware-Fighter/3000-8022_4-10967594.html to see whether you can install it.

 

Looking forward to your reply.

[MickA]

Installing now succesful, however Iobit Malware Fighter still does not like Fsecure firewall

 

Thank you enoskype! Your tip helped to solve the INSTALLATION problem! Excellent!

 

So I finally managed to install the Iobit Malware Fighter (with F-Secure firewall turned-off & ethernet cable detached & running with Admin-rights).

 

BUT THE PROBLEM CONTINUES WITH UPDATES&PROGRAM LAUNCH: So, I turned on F-Secure (again)&Internet connection and tried to update (just installed) Iobit Malware Fighter's database. Iobit Malware Fighter gets stuck.

 

So, at that point I shut down the Iobit Malware Fighter, removed all Iobit M F entries in the F-Secure firewall and then (again) added both Iobit Malware Fighter & I M F Service to the F-secure Application Control --> Outbound client (connection)=Allow . STRANGE, now the Iobit Malware Fighter finally works! :shock:

 

Let's see, now it asks me to update the version and I will be buying & installing the Pro version. So far, so good.

[enoskype]

Hi MickA,

 

I am glad that it worked, please keep to feedback if anything strange goes on.

 

I think it is vice versa, Fsecure does not like IMF. :razz: :lol:

 

Cheers.