surface 3

[seba976]

Hi i installed your software on my ms surface 3 and after i ran clean up and driver booster it broke the surface. Well not sure if it is physical damadge but attached keyboard stop working. ON/OFF and volume buttons don't work. Also AFTER RESET AND REINSTALL it doesn't work. Windows up to date. Bluetooth keyboard work but system is very slow and laggy so i cannot use it anymore. hope you can help.

Edited March 23, 2021 by seba976
errors

[seba976]

 I think it is configuration changed by yours software and windows don't know that is installed on surface or something like that.. 😕

[Scannan]

Go to System Restore and see if you have a Restore point for a time before the issue occurred.

If so, restore your system to that time. Then if you want to use ASC, make sure you have Registry Deep Clean

switched off in settings. Also, check all your other settings, as the default settings may not suit your pc.

If you want to use Driver Booster, then update the drivers one at a time so if one causes an issue, you will

know which one.

[seba976]

No it dont work. There is no conflicts in device manager. all hardware work properly... but it doesn't. restoration don't cure and system restored milions times.  😞 thanks for reply anyway.

[Scannan]

I don't understand. If you did a Restore from a system restore point, then it would have to work, as you would

have put everything back to the way it was before the issue occurred. The registry/settings and drivers would have been

returned to your old set up, which worked fine.

Additionally, you can go into driver booster, and Roll Back your drivers.

[seba976]

I know but it doesnt, even IT guys dont have straight forward answer. It happen straight after install and run driver booster and advanced cleaner, how keyboard stop acting, but in blue service screen touch pad working. Volume hard keys +/_ and to put to  sleep button not working , in fact same button work as on/off.  Best if i send it to microsoft but not sure if is worth it... maybe it is a physical damage in hardware

[Scannan]

I would say it is definitely a driver issue.

Did you try going to your pc manufacturer's site and downloading a keyboard driver.

[seba976]

I'll keep trying. And will let you know here if i get it fixed. Thanks for your effort to help me with ideas... regards Seb

[Scannan]

You are welcome.

You could also try this.......open Device Manager.....find your Keyboard Driver..... right click on it and uninstall the driver completely.

Now reboot your pc. Windows will automatically install a driver. This often solves issues for people.

You should create a restore point before you do anything like this, so that you can go back if anything goes wrong.

Also.....a little advice......do not update drivers unless you have a driver issue or the manufacturer recommends a

driver update......if it's not broken, don't fix it.....

[seba976]

On 3/28/2021 at 6:18 AM, Scannan said:

You are welcome.

You could also try this.......open Device Manager.....find your Keyboard Driver..... right click on it and uninstall the driver completely.

Now reboot your pc. Windows will automatically install a driver. This often solves issues for people.

You should create a restore point before you do anything like this, so that you can go back if anything goes wrong.

Also.....a little advice......do not update drivers unless you have a driver issue or the manufacturer recommends a

driver update......if it's not broken, don't fix it.....

no i tried it as first thing. its not only keyboard not working. it is volume keys and on/off on the surface... i gave it up for now

[Scannan]

But the volume keys and on/off are part of the keyboard. So if the keyboard does not work then they won't.

[Scannan]

Have a look at these......https://www.lovemysurface.net/keyboard-problems-with-surface/

https://www.google.com/search?q=ms+surface+3+keyboard+not+working+after+driver+update&ie=utf-8&oe=utf-8&client=firefox-b