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Charged at least twice for the same software


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I am repetedly receiveing bills for the software that I already have and already paid for. I am finding it impossible to contact anyone to clear this up. I just received a bill for £21.59 for Malware Pro, when ,I have already paid £69.48 on 8th April for Malware Pro, Smart Defrag Pro, and Iobit uninstaller Pro , so why am I being charged again. I already have 2 lots of licence Nos.but I only have 1 of each of these programs.Any ideas???

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